Hacienda Zotoluca

The room was very clean and the staff were so kind and helpful! I had a very comfortable stay and would definitely recommend it to others. I’ll absolutely be staying here when I return. My only critique is the free continental breakfast. Only coffee/tea, a small pastry and oatmeal is included. There are other options available at a fee. I don’t eat oatmeal so I ordered a yogurt and granola bowl but with such minimal options the free continental breakfast feels misleading and a bit underwhelming. But there is so much incredible food around so that’s only a small flaw. You can’t beat the service!

The hotel was clean and the staff was very friendly, I was there for the Dia de los muertos and luckily the parade ended right by the hotel so it was definitely worth staying there for that , plus it was almost center of the city so to be able to get a uber or the subway was so easy to get around.

The Wild Oscar has pleasant staff, is in a convenient location, and is incredibly clean. However, some consistent inconveniences keep me from giving it 5 stars. Upon check-in, I was surprised to be informed that the hotel was placing a 7,000 pesos hold on my credit card to put towards using the facilities like the on-site restaurant and spa. This was a total surprise to me as it was never communicated at any point in the booking process or in the communication I had with the hotel prior to checking in. Also, the design of our Superior room had some serious flaws that kept us from having the best experience possible. The bathroom lacked a place to hang our towels to dry and when you open the bathroom door, you have millimeters worth of space between the sink and the door, which led to me jamming my hand between the sink and the door and injuring myself. Also, on two occasions, housekeeping failed to replace either our hand towels or one of our bathrobes. In conclusion, the Wild Oscar is a solid travel option but there are some flaws.