Sotetsu hotels in Hadano, Kanagawa Prefecture

"Amazing we loved it"

"Amazing views, BEST location, neighbors a bit loud. The booking was for 10 but the rooms are a bit tight and small considering how beautiful and spacious the living space is. Overall STUNNING I"

"Beautiful setting, spa, and food. "

"From the moment we stepped in, we felt a real sense of calm and care for detail. The service was fantastic and the check in was smooth. Our room was a was beautiful and spacious with clean and fresh feel. We would most definitely recommend this hotel to any travelers who appreciate the thought that has gone into this place. Thank you for your service "

"We had an amazing stay at this hotel! Communication started right at the beginning. The room was Amazing with a private onsen on the balcony and the room was big enough for 3 people. Breakfast and dinner was included and I never seen a presentation like that. Staff was amazing and super friendly. Great place to stay and would do it again any time! "

"Highlight of our trip. We had a room with balcony and private onsen. Magical. Food was excellent!"

"As of July 2025 the private onsen are BRAND NEW, the staff told me they just redid them . Do not different than the photos online, but still extremely comfortable. This place is excellent, the staff was very friendly and the room was spacious and so quiet. Very good value"

"Very nice employees and hotel. Highly recommended"

"One of the iconic hotels in all of Japan. If you’re in Japan and want to explore the Hakone area, you have to stay here. The service is impeccable, the hotel has 140+ years of history, and the dining choices are superb. Well worth the stay. And did I mention the staff? They welcomed me back (I had stayed years before) as if I were an honored guest. That little item made my day. I will return someday."