Haenertsburg Hotels

"When I got there they told me they don't have a room, even though my booking was confirmed and fully paid for the room. And I was not refunded by the property."

"The room was clean and neat, but the bed was VERY uncomfortable and worn out. The food at the restaurant was amazing and all the staff was very friendly."

"House keeping was awful. Accommodation was dirty, smelly and not aired. Fire left dirty from previous guests. Washing up sponge was soooo old it was discussing and unbelievable. Breakfast food was very poor, cheap unhealthy food. Dinner option was a choice of 2 meals. No wine list, just one red wine offered. Staff were friendly, but not trained. Wouldn’t recommend at all. Setting is good. "

"We unfortunately stayed for just one night on Thursday, 23 October 2025, on our way back to Joburg, but it was a truly perfect experience, just as we had hoped. The view was absolutely stunning, and the location is beautiful, safe, and enveloped by a lovely forest. We were overjoyed to receive an upgraded room for our special occasion, celebrating my partner’s 64th birthday, which made our stay even more memorable. A heartfelt thanks to Christina and Caroline at the Front Desk, their kindness and warm welcome genuinely elevated our experience. We are so grateful to everyone who contributed to making our stay so special and unforgettable!"

"Great"

"I liked everything the breakfast was on point the staff was friendly and i would like to go there again"

"Why did they even register on Expedia (online booking), if they are not going to use or accept clients who book online? We got to the property at 5.30pm, shiwed them our reservation/confirmation email, only to be returned as apparently it was full booked (they have already accepted cash bookings), despite our online booking which was made hours earlier. That was a huge inconvenience on our side, and worse we had to go back and forth to finally get our refund."