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Grand Mercure Lake Hamana Resort & Spa

4.0 star property
Hotel with free parking, steps from Lake Hamana

Choose dates to view prices

Photo gallery for Grand Mercure Lake Hamana Resort & Spa

Exterior
Treatment room
In-room safe, iron/ironing board, free WiFi, bed sheets
Exterior
Lobby
Travelers find tranquility at this lakeside resort where the indoor onsen provides natural mineral waters for relaxation. The property features convenient on-site shopping, professional spa services, and a seasonal pool, all surrounded by beautiful garden landscapes.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • All-inclusive
  • Breakfast available
  • Parking included
  • 24/7 front desk
The current price is €63
4 Nov - 5 Nov

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Classic Room, Japanese style, 4 futon beds, Ocean/Sea view

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds, Ocean/Sea view

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Bidet
Satellite channels
  • Sleeps 8
  • 3 Twin Beds

View all photos for Classic Room with 2 single beds and 2 extra beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room with 2 single beds and 2 extra beds

8.6 out of 10
Excellent
(19 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Bidet
Satellite channels
  • Sleeps 8
  • 2 Twin Beds

View all photos for Classic Room with 2 single beds and 2 extra beds

Free toiletries, hair dryer, slippers, bidet

Classic Room with 2 single beds and 2 extra beds

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Bidet
Satellite channels
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room, Japanese style, 4 futon beds, Lake view

Free toiletries, hair dryer, slippers, bidet

Classic Room, Japanese style, 4 futon beds, Lake view

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Bidet
Satellite channels
  • Sleeps 6
  • 4 Twin Futons

View all photos for Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view

Free toiletries, hair dryer, slippers, bidet

Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Bidet
Satellite channels
  • Sleeps 10
  • 2 Twin Beds and 3 Twin Futons

View all photos for Classic Room, Multiple Beds (Japanese Western Style)

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, Multiple Beds (Japanese Western Style)

7.6 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Bidet
Satellite channels
  • Sleeps 9
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Single Beds (Shower Booth)

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Single Beds (Shower Booth)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Bidet
Satellite channels
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Room, 2 Single Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Single Beds

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Bidet
Satellite channels
  • Sleeps 8
  • 2 Twin Beds

View all photos for Superior Room with 2 single beds and 1 extra bed

Room amenity

Superior Room with 2 single beds and 1 extra bed

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Bidet
Satellite channels
  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Executive Room, 2 Single Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Executive Room, 2 Single Beds

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Bidet
Satellite channels
  • Sleeps 6
  • 2 Twin Beds

View all photos for Superior Room, 3 Single Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Room, 3 Single Beds

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Bidet
Satellite channels
  • Sleeps 8
  • 3 Twin Beds

View all photos for Classic Suite, Multiple Beds (Japanese Western Style)

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Suite, Multiple Beds (Japanese Western Style)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Bidet
Satellite channels
  • Sleeps 7
  • 4 Twin Beds

View all photos for Classic Room, 1 Double Bed

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, 1 Double Bed

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Bidet
Satellite channels
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Suite, 2 Single Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Suite, 2 Single Beds

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Bidet
Satellite channels
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, 2 Single Beds, Accessible

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, 2 Single Beds, Accessible

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Bidet
Satellite channels
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Suite, 2 Single Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Suite, 2 Single Beds

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Bidet
Satellite channels
  • Sleeps 8
  • 2 Twin Beds
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About the area

Map
4396-1 Yamazaki, Yuto-cho, Chuo-ku, Hamamatsu, 431-0101

What's nearby

  • Lake Hamana - 1 min walk - 0.0 km
  • Hamanako Garden Park - 4 min drive - 2.4 km
  • Hamamatsu Flower Park - 11 min drive - 8.0 km
  • Hamanako Palpal Theme Park - 12 min drive - 8.7 km
  • Hamamatsu Castle - 15 min drive - 11.4 km

Getting around

  • Oitsu Station - 30 min drive
  • Shizuoka (FSZ-Mt. Fuji - Shizuoka) - 69 min drive

Restaurants

  • ‪魚勝 - ‬16 min walk
  • ‪Luccicore - ‬9 min drive
  • ‪Time Drip Coffee - ‬7 min drive
  • ‪ナンカレー舞阪店 - ‬6 min drive
  • ‪浜菜坊 - ‬3 min drive

About this property

Grand Mercure Lake Hamana Resort & Spa

Upscale hotel near Lake Hamana
Located close to Hamanako Garden Park, Grand Mercure Lake Hamana Resort & Spa provides an indoor mineral hot spring (onsen), shopping on-site and a garden. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities, such as an arcade/games room and laundry facilities.
You'll also find perks such as:
  • A seasonal outdoor pool and a children's pool
  • Free self-parking
  • Buffet breakfast (surcharge), free train station pick-up and hot springs on-site
  • A vending machine, a front desk safe and luggage storage
Room features
All 369 rooms include comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
Extra amenities include:
  • Bathrooms with bidets and baths or showers
  • Flat-screen TVs with satellite channels
  • Fridges, heating and daily housekeeping

All-inclusive details

All-inclusive room rates at Grand Mercure Lake Hamana Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Similar properties

Front of property

Richmond Hotel Hamamatsu

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Parking available
8.8 out of 10, Excellent, 571 reviews
Richmond Hotel Hamamatsu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up shuttle from 2:00 PM to 5:00 PM
  • Train station shuttle at scheduled times
  • Free train station drop-off
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 9:30 AM for a fee: JPY 3,800 to 3,800 for adults and JPY 2,000 to 2,000 for children
  • A restaurant

Things to do

  • Arcade/game room
  • Children's pool
  • Hot springs
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • Garden

Spa

  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests must be at least 20 years to stay in a smoking room.

Renovations and closures

This property is closed from 9 February 2026 to 9 February 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3800 to 3800 for adults and JPY 2000 to 2000 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Mobile payment options include: PayPay, Merpay and WeChat Pay
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

The seasonal pool will be open from July to August
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is required for transport to and from this property
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hamanako Royal Hotel Hamamatsu
Hamanako Royal Hotel
Hamanako Royal Hamamatsu
Hamanako Royal
HAMANAKO Hotel Hamamatsu
HAMANAKO Hotel
HAMANAKO Hamamatsu
HAMANAKO
THE HAMANAKO
Mercure Hamana & Spa Hamamatsu
Grand Mercure Lake Hamana Resort Spa
Grand Mercure Lake Hamana Resort & Spa Hotel
Grand Mercure Lake Hamana Resort & Spa Hamamatsu
Grand Mercure Lake Hamana Resort & Spa Hotel Hamamatsu

Frequently asked questions

Does Grand Mercure Lake Hamana Resort & Spa have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool.

How much does it cost to stay at Grand Mercure Lake Hamana Resort & Spa?

As of 15 Oct 2025, prices found for a 1-night stay for 2 adults at Grand Mercure Lake Hamana Resort & Spa on 4 Nov 2025 start from €61.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Mercure Lake Hamana Resort & Spa pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Grand Mercure Lake Hamana Resort & Spa?

Self-parking is free at this property.

What time is check-in at Grand Mercure Lake Hamana Resort & Spa?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grand Mercure Lake Hamana Resort & Spa?

Checkout is at 11 AM.

Are there all-inclusive benefits at Grand Mercure Lake Hamana Resort & Spa?

Some rate plans available at this hotel are all-inclusive.

Where is Grand Mercure Lake Hamana Resort & Spa located?

Located in Nishi Ward, this hotel is steps from Lake Hamana and 2.8 mi (4.5 km) from Hamanako Garden Park. Hamamatsu Flower Park and Hamanako Palpal Theme Park are also within 6 mi (10 km).

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Reviews

Grand Mercure Lake Hamana Resort & Spa Reviews

8.0

Very good

8.2

Cleanliness

7.4

Location

8.0

Staff & service

7.8

Eco-friendliness

7.8

Property conditions & facilities
Rating 10 - Excellent. 199 out of 585 reviews
Rating 8 - Good. 247 out of 585 reviews
Rating 6 - Okay. 90 out of 585 reviews
Rating 4 - Poor. 33 out of 585 reviews
Rating 2 - Terrible. 16 out of 585 reviews

Reviews

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet, easy parking
Stayed 1 night in Aug 2025

6/10 Okay

yoraderu

Liked: Cleanliness, staff & service, property conditions & facilities
Welcome lounge and night lounge foods are delicious.
Stayed 1 night in Jan 2025

10/10 Excellent

Maryanne

Liked: Amenities
Nice clean and warm, room, friendly staff. Lovely breakfast
Stayed 1 night in Nov 2024

10/10 Excellent

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free happy hour drink 3-6 19-21
Stayed 5 nights in Aug 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A plethora of breakfast options were offered every morning. In the evening, snacks and drinks were provided for a few hours in the lounge. A person could easily spend the whole day here. You'll be fed, there's a pool and spring, a shop on the first floor, free drinks. This place is well worth your $$. We felt very well taken care of. We are likely coming back on our next trip to Japan.
Stayed 3 nights in Sep 2025

8/10 Good

CALISTA SZE WAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
11th floor is newly renovated. Room is large and the lakeside view is manificent
Stayed 1 night in Nov 2024

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Oct 2025

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Oct 2025

6/10 Okay

Mari

Disliked: Staff & service, amenities
部屋からの浜名湖の景色良かったです ラウンジはエグゼクティブと一般とメニューがほとんど同じです　 食事後などもセルフで片付ける 沖縄のグランドメルキュールとは雲泥の差です 沖縄の
Stayed 1 night in Oct 2025

10/10 Excellent

Kotaro

Liked: Staff & service
最初が八ヶ岳の方だったので、子どもの遊具（アスレチック）があると親は楽。 ドライフルーツは最高です。お土産の大袋で欲しい。
Stayed 1 night in Sep 2025

10/10 Excellent

SHIGEKAZU

Liked: Cleanliness, staff & service, property conditions & facilities
湖の眺めも良いし、朝食ブュッフェも美味しく豪華でした
Stayed 1 night in Sep 2025

6/10 Okay

Yuzuru

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Naoto

Stayed 1 night in Aug 2025

4/10 Poor

直也

Liked: Property conditions & facilities
息子の誕生日で利用しました。 事前に誕生日サプライズでフラワーアレンジメントが無料で出来るとの事でお願いしましたが、結果何もありませんでした。 また持ち込みでケーキを持ってきたので 部屋にお皿とフォークをお願いしましたが 人手不足と言う理由でだいぶ待たされました。 満足度はやや低めでした。
Stayed 1 night in Sep 2025

10/10 Excellent

Katsuhiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝晩のビュッフェはたしかに混みますが、追加の食事会場は十分に広く、メニューにも工夫が凝らされていて美味しかったです。　 食事時、チェックアウトのタイミングでエレベーターが混むのは仕方ないかと。 露天風呂とお風呂上がりのドリンクサービスは満足できますし、宿泊した部屋は綺麗に清掃されていたので、ほぼ不満点はありません。 ちいさい子ども連れのファミリー旅行として一泊するに申し分ありませんでした。
Stayed 1 night in Aug 2025

8/10 Good

Bumpei

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

6/10 Okay

Keijiro

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

YUSUKE

Disliked: Cleanliness, amenities, property conditions & facilities
エレベーターの渋滞がストレスだった。
Stayed 1 night in Aug 2025

10/10 Excellent

koji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックインがとても混んでいましたが、ロビーのサービスが充実しているので問題なく待っていられました。 その他についてはとても満足です。 唯一気になったのは、部屋にドライヤーがなかったことくらいかな。
Stayed 1 night in Aug 2025

4/10 Poor

Keigo

Disliked: Cleanliness, property conditions & facilities
何年か前に行った記憶は良かったので、また利用しましたが、口コミの通りエレベーターがなかなか来ないのと朝食も席が足りないのか残念でした。あと確認不足でしたが、布団を敷くのがセルフだったのが残念。 でも朝食はバリエーション豊かで、プールも気持ち良かったので機会あれば利用したいです。
Stayed 1 night in Aug 2025

10/10 Excellent

Gabriela Lenuta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

masakazu

Liked: Property conditions & facilities
メールでの事前チェックインが上手にできなかった。
Stayed 1 night in Aug 2025

4/10 Poor

Sayaka

Disliked: Cleanliness, staff & service, property conditions & facilities
従業員が疲れた目をしている。
Stayed 2 nights in Aug 2025

10/10 Excellent

Franquito

Liked: Staff & service, amenities, property conditions & facilities
温泉、プール、卓球もあり気楽にすごせました！ ありがとうございました。
Stayed 2 nights in Aug 2025

8/10 Good

ERI

Liked: Cleanliness, staff & service, property conditions & facilities
宿泊人数に比べてエレベーター、食堂のキャパが低いので、待ち時間が発生した ピーク時期だったのである程度仕方ないけど、色々慌しかった
Stayed 1 night in Aug 2025