The location of the hotel is lovely, right on the lake, and the building beautiful. My room was large, well appointed, with period features and very clean. I loved the old lift, still at its 1910 state!
However the service was disappointing in several ways. The reception staff was not the friendliest, and one one occasion I was ignored for 10 minutes, without even a glance or a "I'm sorry, I will be with you shortly".
I filled the form in the room requesting for extra amenities, I received only 2 out of 3 of them.
Breakfast started at 7 (already it's quite a late start, especially if one has business appointments) but actually the buffet was never fully ready before 7.10-7.15.....so I had breakfast every day accompanied by the noise and bother of the buffet being sorted, and having to get up multiple times to fetch the various items arriving late.
Definitely a bit shoddy for a 4-star hotel of that price.
All in all, definitely above average, but not up to expectations