Holiday Homes in Hancock

"Every year my husband sends me to a nice hotel with a spa for my birthday. It’s a great chance to relax and get some rest as we have two young kids and I am TIRED. This was my first time staying at Rocky Gap and I was drawn there as I’d heard wonderful things about the in room dining and spa. My goal was to read some good books, order room service, spend some time in the outdoor areas, and get a pedicure. Upon arriving, I attempted to call the Lakeside Grill to order room service but was unable to reach anyone. Ultimately, I learned that room service was discontinued a few months ago which was disappointing. However, the restaurant was beautiful and the food and service were good. I received a phone call on Saturday morning indicating that the nail technician “did not show” and my 11:00 pedicure was re-scheduled for the following day, Sunday at 10:00. I was offered late check out which was a nice accommodation. However, I received a phone call Sunday morning indicating again that the nail tech did not show and so the pedicure had to be cancelled. There was no type of comp offered and the spa was one of the main attractions for me. Additionally, my room was never cleaned or serviced despite my being there for three days. I had hoped to come back to a turned down bed, fresh towels, and replacement coffee for the morning but that never happened. I did not have an objection to going down to the lobby to order coffee but because of the casino that line was typically quite long."

"Business friendly "

"Clean room. Very quiet. Conveniently located near two major roads so it was easy to find. The motel is located in the parking lot of a shopping mall with multiple restaurants also located in the parking lot, which gave us a wide selection of dinner offerings and shopping. The staff were very helpful when we had questions or needed something. Breakfast had multiple offering that satisfied everyone from our 8 year old to our 75 year old - cereals, eggs, sausage, breads, juice, etc. "

"It was a nice room "

"Pet friendly, smelled like smoke in the halls. Diety room. Bathroom clean. Heat worked. Very noisey. Would never stay thete again"

"Breakfast was very good. Staff running breakfast was very helpful. Cleaning staff was great also."

"Wonderful stay. Office staff friendly. Lovely stay. Not a upscale but room was clean, comfortable, and satisfactory. Its a bit older but nice enough. Will stay again."

"although the girl and guy were very friendly at the front desk. felt the guy could look a little more presentable in the hospitality business for a Holiday Inn. Hair was all shaggy and did not look very clean for someone at the front desk. he looked more like a janitor "

"Thank you for such a nice stay. "