Mercure Hangzhou West Lake

Travelers can start the day with a hearty breakfast before exploring nearby attractions, then return to enjoy a relaxing coffee in this peaceful retreat

Interior - Mercure Hangzhou West Lake (Hangzhou)

Shower, rainfall showerhead, hair dryer, slippers - Mercure Hangzhou West Lake (Hangzhou)

The exterior of the Mercure Hotel with a modern architectural design, featuring a prominent entrance and illuminated signage. - Mercure Hangzhou West Lake (Hangzhou)

A hotel room with a large bed, a desk with a chair, a TV on the wall, and a large window with a city view. - Mercure Hangzhou West Lake (Hangzhou)

Located in Shangcheng, Mercure Hangzhou West Lake offers a tranquil base with a buffet breakfast and gym. Relax on the terrace with drinks from two cafes. Meeting facilities and tour assistance help you discover local attractions.

Very good

Popular amenities

Free Wi-Fi
Restaurant
Air-conditioning
Gym
Breakfast available
Parking available

includes taxes & fees

24 Aug - 25 Aug

Room options

Check availability for these dates

Tonight

Jul 26 - Jul 27

Tomorrow

Jul 27 - Jul 28

All rooms

1 bed

2 beds

Showing 8 of 8 rooms

In-room safe, desk, blackout curtains, soundproofing

Deluxe Room, 1 King Bed

1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Deluxe Room, 2 Single Beds

1 bedroom
Sleeps 3
2 Single Beds
Free Wi-Fi

A hotel room with a large bed, a desk with a chair, a TV on the wall, and a large window with a city view.

Privilege, Room, 1 King Bed

1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Privilege, Room, 2 Single Beds

1 bedroom
Sleeps 3
2 Single Beds
Free Wi-Fi

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Standard Room, 1 King Bed

1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Superior Room, 1 King Bed

1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Superior Room, 2 Single Beds

1 bedroom
Sleeps 3
2 Single Beds
Free Wi-Fi

Deluxe Room, 1 King Bed, City View

Sleeps 2
1 King Bed
Free Wi-Fi

About the area

Located in Downtown Hangzhou neighbourhood, Mercure Hangzhou West Lake is connected to a shopping centre. Zhejiang Science and Technology Museum and Hangzhou Opera are cultural highlights, and some of the area's attractions include Xihu Tiandi and Westlake Culture Plaza. Zhejiang Museum of Natural History and Xiling Seal Engraves Society are also worth visiting. Visit our Hangzhou travel guide

No 3 Zhonghe North Road, Xiacheng District, Hangzhou, Zhejiang, 310006

What's nearby

West Lake
18 min walk - 1.5 km
Wushan Night Market
14 min walk - 1.2 km
Wulin Night Market
17 min walk - 1.5 km
Hangzhou China Silk Town
18 min walk - 1.6 km
Wulin Square
2 min drive - 2.2 km

Getting around

Hangzhou Station
11 min drive
Wan’an Bridge Station
12 min walk
Hangzhou (HGH-Xiaoshan Intl.)
34 min drive

Restaurants

海底捞
1 min walk
McDonald's (麦当劳)
2 min walk
Starbucks
7 min walk
Haoledi Karaoke
5 min walk
老娘舅 Old Uncle
3 min walk

About this property

Mercure Hangzhou West Lake

Hotel near West Lake
At Mercure Hangzhou West Lake, you can look forward to a terrace, 2 coffee shops/cafes and dry cleaning/laundry services. In addition to a bar and a gym, guests can connect to free in-room WiFi.
Other perks include:
- Buffet breakfast (surcharge), self-parking (surcharge) and express check-out
- Tour/ticket information, a water dispenser and meeting rooms
- Smoke-free property, a front desk safe and a 24-hour front desk
Room features
All 292 rooms have comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
More amenities include:
- Rainfall showers and hairdryers
- LCD TVs with cable channels
- Free infant beds, electric kettles and daily housekeeping

Awards and affiliations

Eco-certified property
This property participates in China Green Hotel – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Free Wi-Fi
Restaurant
Air-conditioning
Gym

includes taxes & fees

27 Jul - 28 Jul

Compare similar properties

Property amenities

Internet

Available in all rooms: Free WiFi

Parking and transport

Height restrictions apply for on-site parking
Parking on site (CNY 10 per day; includes in/out privileges)
Limited on-site self parking

Food and drink

Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 69 to 69 per person
2 coffee shops/cafes
A bar/lounge
A restaurant
Coffee and tea in common areas

Things to do

Gym

Family friendly

In-room cot
Laundry facilities
Soundproofed rooms

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance

Business services

Business centre
Meeting rooms

Outdoors

Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

More

17 floors
Double-glazed windows
No plastic coffee stirrers
No plastic drinking straws
Non-plastic coffee stirrers available
Non-plastic drinking straws available
Reusable cups
Smoking not allowed

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot

Bathroom

Hair dryer
Rainfall showerhead
Shower
Slippers
Towels provided

Entertainment

LCD TV with cable channels

Food and drink

Electric kettle
Free bottled water
Room service

More

Air conditioning (climate-controlled)
Desk
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

Fee for buffet breakfast: approximately CNY 69 to 69 per person
Self-parking fee: CNY 10 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Parking height restrictions apply

Guests under 14 years old are not allowed in the fitness facility, and guests under 18 years old are only allowed in the fitness facility with adult supervision

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Is Mercure Hangzhou West Lake pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Mercure Hangzhou West Lake?

As of 26 Jul 2026, prices found for a 1-night stay for 2 adults at Mercure Hangzhou West Lake on 24 Aug 2026 start from €61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mercure Hangzhou West Lake?

Self-parking is available for CNY 10 per day. Limited spots are available.

What time is check-in at Mercure Hangzhou West Lake?

Check-in start time: noon; check-in end time: anytime.

What time is check-out at Mercure Hangzhou West Lake?

Checkout is at noon.

Where is Mercure Hangzhou West Lake located?

Located in Downtown Hangzhou, this hotel is within 1 mi (2 km) of Hangzhou Jiali Center and West Lake. Si Cheng Church and Zhejiang University First Affiliated Hospital are also within 15 minutes. Wan’an Bridge Station is 12 minutes by foot and wan'an Bridge Station is 12 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

Get instant answers with AI powered search of property information and reviews.

Ask a question

Mercure Hangzhou West Lake Reviews

8.4

Very good

9.0

Cleanliness

8.6

Location

8.6

Staff & service

8.6

Property conditions & facilities

Verified

8/10 Good

HANNAH

23 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location is good, 5-10 min walk to shops and restaurants. Hotel was very clean, hotel staff were good, didn’t get a chance to try the breakfast but room was very comfortable. Would stay again.

Stayed 2 nights in Oct 2025

Verified

6/10 Okay

yasin

2 Jun 2025

Liked: Cleanliness

Its a bery basic budget hotel, location and breakfast just Ok. Wished i had paid a bit.more and booked somehwere better.

Stayed 2 nights in May 2025

Verified

6/10 Okay

William

25 Oct 2025

Liked: Cleanliness, staff & service, room comfort

Laundry machines. 20 min walk to West Lake.

Free laundry machines but the gym was closed due to refurbishment. Rooms were fine although a little small and the sink was directly in the room rather than a separate bathroom. Breakfast had a good selection and only a 20 minute walk to the West Lake or a £2 taxi ride.

Stayed 4 nights in Oct 2025

Verified

10/10 Excellent

Meiling

29 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This place is amazing,the staff is super nice ,Any question you have ,they are there for you .Everyone is smiling ,the security guy helped us with 2 big suitcases .The free breakfast is quite decent ,they have some crossaint ,fresh fruits ,mainly Chinese breakfast and Brunchies ,but they are delicious ,they have coffee ,expresso and so on . No place we stayed have washer and dryer ,but they do.It made is so much easier for us ,there are lots of mountains near west lake ,we washed our cloth daily. As far as location ,they are like 20 mins to 30 mins walk from west lake ,but you can always take a taxi .Near there are plenty of local stores ,around the corner there is a farmers market and there is a great bakery store nearby . We enjoyed our staying ,we'll be back .

Stayed 3 nights in Mar 2025

Verified

8/10 Good

John

23 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was as I expected, clean and neat with helpful staff.

Stayed 1 night in May 2025

Verified

4/10 Poor

HIROSHI

20 May 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

The room space is not enough.especially clothes strorage space.

Stayed 2 nights in May 2025

Verified

10/10 Excellent

jihoon

25 Oct 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

친절함으론 10성급인 깨끗한 호텔

방은 살짝 좁은느낌이지만 2인이 묵기에는 문제 없을정도입니다. 체크인부터 체크아웃까지 직원들의 친절함이 여느 5성호텔보다 더합니다ㅋㅋ가방만 보면 들어주고, 체크아웃할때는 물까지 챙겨주는 세심함에 감동했습니다. 서호와의 거리가 약간 있는데 걸어서 15분이면 가는 거리라 위치도 매우 좋습니다

Stayed 1 night in Oct 2025

Verified

10/10 Excellent

Markus

4 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Sehr gute Unterstützung !

Stayed 2 nights in Mar 2025

Verified

10/10 Excellent

Verified traveller

13 Jan 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!

Stayed 3 nights in Jan 2020

Verified

10/10 Excellent

Yosuke

9 Jan 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

清潔でアクセスもよく文句なしです。ホテル内をロボットが動いていて、ルームサービス品を運んでくれる。

Stayed 2 nights in Dec 2019

Verified

6/10 Okay

Verified traveller

3 Jan 2020

Liked: Cleanliness

完成度はあまり高くないかな

近代的なホテルなのですが、ちょくちょく完成度が低い感じがします。値段の方も高くないのである意味つり合ってるのかなとも。ただ仏系のホテルで英語があまり通用しないのはちょっと驚き。

Stayed 2 nights in Dec 2019

Verified

10/10 Excellent

Verified traveller

27 Dec 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.

Stayed 2 nights in Dec 2019

Verified

8/10 Good

Verified traveller

14 Dec 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Room was very good, new. Bed iscomfortable, I can give 10/10. But we cannot adjust the AC from heater in the room. Even though it is winter , but the day we stayed here was hot, we had to open the window (and sweat) which was very noisy outside cause the hotel is closed to the main road. We stayed in the non-smoking floor but still have cigarette smell come out from the bathroom which was very annoying. Need around 15-20 mins walk from hotel to the nearest metro station so be prepared (don't believe what written in the hotel website, it's further).

Stayed 2 nights in Dec 2019

Verified

8/10 Good

Oh

10 Dec 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel is around 20 minutes walking distance to Xihu, overall stay is comfortable.

Stayed 3 nights in Dec 2019

Verified

10/10 Excellent

Junior

28 Nov 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice, worth the price for stay. Clean as well. Eecommended

Stayed 4 nights in Nov 2019

Verified

10/10 Excellent

Eun Gyeong

26 Nov 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

대만족하고 갑니다!!

정말 만족하고 갑니다!!! 바이두 지도에는 이 호텔이름이 표시되지 않아 첨엔 불안했는데 가보니 딱 그자리에 있었어요!! (Citigo호텔 옆) 우선 직원들이 너무너무 친절하고 좋았어요 들어가자마자 체크인 편하게하라는듯 짐 옆에다 놔주셨구요 나갈때도 계단아래까지 캐리어 들어주셨어요 직원들다 웃음이 장착되어있는 정말 최고의 호텔이었어요 방도 깨끗하고 좋았는데 수건에서 머리카락이 살짝 나온게 좀 그랬어요...ㅠㅠ 그래도 매일매일 깨끗이 청소해주셨어요 조식먹으러 나갔다와보니 청소가 돼있더라구요 안에 사람이없으면 들어와서 청소하고가는거같아요 다음날은 조식안먹고 늦게 일어났더니 청소하러 안들어오셨거든요 관광지 서호랑은 걸어서 10분~15분 정도에요 위치도 나쁘지 않았어요 전반적으로 서비스가 너무 좋아서 정말 만족입니다!!!^^

Stayed 3 nights in Nov 2019

Verified

10/10 Excellent

Verified traveller

8 Nov 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The front desk very helpful and polite and very sweet The room is very clean. I will tell my friends to stay in this hotel for sure the breakfast so good and very good price

Stayed 3 nights in Nov 2019

Verified

8/10 Good

Verified traveller

7 Nov 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great central location, clean tidy rooms. Definitely recommend

Stayed 1 night in Nov 2019

Verified

4/10 Poor

Verified traveller

30 Oct 2019

Liked: Amenities

Disliked: Staff & service, property conditions & facilities

Trendy hotel but unfortunately I booked an executive room believing they are club rooms. On Arrival they said you have club room... But we have no club so you have a view. False advertising in my opinion, as paid extra for exec room as bfast is normally included. Ended up having to pay for breakfast. Had to find someone that speaks English and had to change rooms as non smoking rooms smelled like smoke in the bathrooms. Smart hotel but the tv casting/wifi doesn't work and when we asked they couldn't understand. Plus side is free self service laundry and robots wondering around delivering things was cool!

Stayed 2 nights in Oct 2019

Verified

10/10 Excellent

CK

17 Oct 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Even though this is a 4 stars hotel, but the amenities were refilled everyday. The housekeeping was good. Staff were friendly. The hotel location was convenient to restaurants and attractions around West Lake. The most impressive of this hotel was the robot. They adopted robot to provide basic services like food delivery from lobby to my room. I don’t need to go down and grab my delivery.

Stayed 2 nights in Oct 2019

Verified

10/10 Excellent

BeomSang

20 Sept 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

시가지에서 가까우면서도 한적한 곳이라 좋았습니다. 숙소도 깨끗했고 직원들도 친절해서 편한 여행이 됐습니다. 특히 Sera 직원이 친절히 대해줘서 기분 좋은 여행이었습니다. 단 냉장고가 현지 온도(그렇게 시원하지 않음)라서 아쉬웠습니다. We enjoyed our trip thanks to Sera staff.

Stayed 5 nights in Sep 2019

Verified

10/10 Excellent

Wayne

27 Aug 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury at no cost smiles everywhere

From the minute we arrived until the time we left , the staff were amazing the boys at breakfast were incredibly helpful the reception were Amazing

Stayed 1 night in Aug 2019

Verified

8/10 Good

Sau Hing

10 Jun 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel with reasonable price

Staff are willing to help.

Stayed 1 night in Jun 2019

Verified

8/10 Good

Verified traveller

2 May 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great central location. English speaking manager and concierge really helpful. Clean room. Remote controlled toilet!

Stayed 1 night in Apr 2019

Verified

10/10 Excellent

Kady

29 Apr 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceeded my expectations.

I love the modern decor and the details that went into the design of guest rooms. Highly recommended.

Stayed 1 night in Apr 2019

Explore a world of travel with Expedia

Flights to Zhejiang
Standard Link for Flights to Zhejiang

Zhejiang Holidays
Standard Link for Zhejiang Holidays

Car hire near Zhejiang
Standard Link for Car hire near Zhejiang

Zhejiang Holiday Rentals
Standard Link for Zhejiang Holiday Rentals

Things to do in Zhejiang
Standard Link for Things to do in Zhejiang

Mercure Hangzhou West Lake

Choose dates to view prices

Photo gallery for Mercure Hangzhou West Lake

Reviews

Popular amenities

Room options

Check availability for these dates

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

View all photos for Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed

View all photos for Privilege, Room, 2 Single Beds

Privilege, Room, 2 Single Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Deluxe Room, 1 King Bed, City View

You may also like

The Silk Lakehouse, Shangri-La Hangzhou

About the area

What's nearby

Getting around

Restaurants

About this property

Mercure Hangzhou West Lake

Awards and affiliations

Similar properties

Hilton Garden Inn Hangzhou West Lake

Property amenities

Internet

Parking and transport

Food and drink

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Optional extras

You need to know

We should mention

Property class

Frequently asked questions

Have a question?

Reviews

Mercure Hangzhou West Lake Reviews

Very good

9.0

8.6

8.6

8.6

Reviews

8/10 Good

HANNAH

HANNAH

6/10 Okay

yasin

yasin