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"The hotel is little bit old but the location and the staff are great. The room is clean and the breakfast is good too. "

"The room is clean and very spacious. Location is convenient to major attractions and shopping. Breakfast has a lot of choices. Staffs are friendly and helpful. I enjoyed my stay."

"Excellent lake view and good breakfast "

"Beautiful location within walking distance from West Lake. Beautiful hotel with awesome buffet breakfast"

"Most beatiful hotel - even though most rooms are obstructed by tall trees (government requirement) to have views of West Lake, the 360 degree views are available at roof floor - a must in the evening when the whole Lake and distant city become enchanted. "

"At a very good location and everything within a walking distance"

"Lovely staff and excellent location"

"Excellent reception service. Needed to stay an extra night and staff was very accommodating and pleasant to work with and really desires feedback which not a lot of hotels ask for. Modern sleekly design rooms that are nice and clean and supplied with complimentary snacks and beverages beyond your normal water, coffee, and teas. Work desks can control height of table for standing and sitting when working on laptop. Very quiet neighborhood even with the vendors right across the street. Al lot...

"Good Service, Friendly staff"

"Lovely hotel close to the west lake. Super helpful staff, would recommend"

"It was a spectacular stay from start to finish. The room was spotless, the staff were incredibly kind and professional, and the overall atmosphere was relaxing and comfortable. Everything exceeded my expectations. I would definitely stay here again!"

"Very clean accommodation with comfortable, well-maintained rooms and friendly staff."

"Very convenient location, excellent staff "

"The hotel is located in a commercial district and near upscale shopping malls, making shopping and dining convenient. The room is spacious, clean and stylish"

"Amazing hotel. Everything is great. The staffs are helpful. Toilets should have locks though"

"It was a good experience, all the staff including frontdesk, cleaning and restaurant were very helpful. The room was clean with good facilities, free laundry services (4 washing and 4 dry machines). The breakfast was great with Chinese and western flavors. Location of the hotel is convenience, less than 70m from MTR station. will stay again"

"clean room, friendly staff, great location, close to west lake, shopping center and restaurant "

"Very nice hotel. Will come back for sure "

"Very friendly staff, hotel is very clean "