Sofitel Hangzhou Westlake

Property class: 5 and above

Choose dates to view prices

Located close to West Lake and Broken Bridge, Sofitel Hangzhou Westlake provides a terrace, a coffee shop/cafe and dry cleaning/laundry services. Indulge in a body treatment, a facial and a massage at the on-site spa. Make sure that you enjoy a meal at the 3 on-site restaurants, including breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a bar and a 24-hour gym.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is €99
includes taxes & fees
22 Nov - 23 Nov

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Junior Suite, 1 King Bed

A hotel room with a large bed, a TV mounted on the wall, a dining table with a fruit bowl, and a view of trees through the window.

Junior Suite, 1 King Bed

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Luxury Room, 1 King Bed, Club lounge access

A hotel room with a bed, bedside table, lamp, TV, and a dining area with a table set for two.

Luxury Room, 1 King Bed, Club lounge access

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Luxury City View King Room

A hotel room with a large bed, a desk with a chair, a TV, and a view of the cityscape.

Luxury City View King Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Luxury Room, 1 King Bed, Club lounge access, City View

A hotel room with a large bed, a desk with a chair, a TV, and a view of the cityscape.

Luxury Room, 1 King Bed, Club lounge access, City View

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Superior City View King Room

A hotel room with a large bed, a desk, a chair, a television, and a window with a view of trees.

Superior City View King Room

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Superior Room, 2 Single Beds, City View

A hotel room with two beds, a television, a desk, and a dining table with fruit.

Superior Room, 2 Single Beds, City View

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Suite, 1 King Bed (Prestige)

A modern hotel room with a large window, a chandelier, a sofa, a dining table, and a TV.

Suite, 1 King Bed (Prestige)

  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Superior King Room

A hotel room with a bed, a desk with a television, a dining table with chairs, and a carpeted floor.

Superior King Room

8.6 out of 10
Excellent
(10 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Luxury King Room

A hotel room with a bed, bedside table, lamp, TV, and a dining area with a table set for two.

Luxury King Room

9.0 out of 10
Wonderful
(2 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Superior Room, 2 Single Beds

A hotel room with two beds, a desk, a TV, a lamp, and a window with curtains.

Superior Room, 2 Single Beds

7.2 out of 10
Good
(5 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Luxury Room, 2 Single Beds

A hotel room with a bed, a desk with a lamp, a TV, and a vase with flowers.

Luxury Room, 2 Single Beds

  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

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  • Pool
  • Free Wi-Fi
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About the area

Located on the riverwalk, Sofitel Hangzhou Westlake is in Shangcheng neighbourhood and is connected to a shopping centre. Hangzhou China Silk Town and Hangzhou Tower Shopping Mall are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Lake and Xixi National Wetland Park. Don't miss out on a visit to Hangzhou Botanical Garden. Discover the area's water adventures with nearby boat tours, or enjoy the great outdoors with hiking/biking trails. Visit our Hangzhou travel guide
Map
333 West Lake Avenue, Hangzhou, Zhejiang, 310002

What's nearby

  • A serene lake with a traditional pavilion, a wooden bridge, and a pagoda in the distance.
    West Lake
    4 min walk - 0.4 km
  • Westlake Yintai Commercial Center
    6 min walk - 0.5 km
  • Qinghefang Old Street
    10 min walk - 0.8 km
  • Wushan Square
    12 min walk - 1.1 km
  • Wushan Night Market
    18 min walk - 1.6 km

Getting around

  • Wushan Square Station
    7 min walk
  • Hangzhou Railway Station (HZD)
    9 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    34 min drive

Restaurants

  • McDonald's (麦当劳)
    1 min walk
  • Yonghe King
    4 min walk
  • 源兴面馆
    3 min walk
  • 九点半 (Awfully Chocolate)
    1 min walk
  • 星巴克
    4 min walk

About this property

Sofitel Hangzhou Westlake

  • Luxury hotel near West Lake
  • Located close to Broken Bridge and Wulin Square, Sofitel Hangzhou Westlake provides a terrace, a coffee shop/cafe and dry cleaning/laundry services. Treat yourself to a body treatment, a facial or a massage at the on-site spa. Make sure that you enjoy a meal at the 3 on-site restaurants, including breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a bar and a 24-hour gym.
  • Other perks at this hotel include:
    • An indoor pool, along with a lifeguard on site
    • Free self-parking
    • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-out
    • Express check-in, free newspapers and a gift shop
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All 233 rooms have comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as pillow menus and laptop-friendly workspaces.
  • Other conveniences in all rooms include:
    • Down duvets, rollaway/extra beds (surcharge) and free cots/infant beds
    • Designer toiletries and hairdryers
    • LCD TVs with satellite channels
    • Wardrobes/cupboards, fridges and daily housekeeping

Awards and affiliations

  • Eco-certified property
  • This property is certified by this third-party sustainability certification scheme: China Green Hotel. For more information on what this certification requires and verifies, please visit their website.

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Frequently asked questions

Does Sofitel Hangzhou Westlake have a pool?

Yes, this property has an indoor pool. Pool access is from noon to 8:00 PM.

How much does it cost to stay at Sofitel Hangzhou Westlake?

As of 25 Oct 2026, prices found for a 1-night stay for 2 adults at Sofitel Hangzhou Westlake on 22 Nov 2026 start from €99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sofitel Hangzhou Westlake pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sofitel Hangzhou Westlake?

Self-parking is free at this property.

What time is check-in at Sofitel Hangzhou Westlake?

Check-in start time: 2 PM; check-in end time: noon.

What time is check-out at Sofitel Hangzhou Westlake?

Checkout is at noon.

Does Sofitel Hangzhou Westlake provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 550 per vehicle applies.

Where is Sofitel Hangzhou Westlake located?

Located in Shangcheng, this luxury hotel is within 2 mi (3 km) of West Lake, Broken Bridge and Wulin Square. Hangzhou Tower Shopping Mall and Hangzhou China Silk Town are also within 3 mi (5 km). Wushan Square Station is 7 minutes by foot and Ding'an Road Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sofitel Hangzhou Westlake Reviews

8.4

Very good

8.6

Cleanliness

9.0

Location

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 244 out of 551 reviews
Rating 8 - Good. 202 out of 551 reviews
Rating 6 - Okay. 55 out of 551 reviews
Rating 4 - Poor. 36 out of 551 reviews
Rating 2 - Terrible. 14 out of 551 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, full of character and food options. Right next door to a beautiful garden. A few bakery's and places to eat around on the streets. A self service laundry also.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is little bit old but the location and the staff are great. The room is clean and the breakfast is good too.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff were all around very nice!
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well located, clean, good breakfast
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Lovely hotel amazing location
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind staff; amazing location;
Stayed 3 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The room was great and the staff was always courteous.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and service.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely a beautiful place and an amazing stay! I traveled alone from USA, couldn’t ask for more! Directly across from West Lake! Amazing staff, food, hospitality and room!
Right across the street from Sofitel Hotel!
Restaurant in hotel
Robe in room!
Pool in hotel
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel’s location is fantastic! So close to Westlake and the shopping malls, all within walking distance. Room was clean and the bathroom was nice. Wished the opening hours of the pool was earlier and not 11.30am.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Spacious n convenient location. Have good transport service
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect - location, room size, cleanliness, service. Short walk to westlake and we took a stroll to in77 shopping area. Before our rooms are ready, they have driver sending and picking us to nearby areas. The driver is very kind in recommending local food places for us (e.g. longjing restaurant main branch, 奎元馆) which is cheap and good and locals visited. Even after check in, if driver is available, also help to send us to dinner and pick us up after dinner, bringing us nearby shops to get something we needed. Driver also recommended us good places for massage. Concierge was also very friendly, with good memories as they keep track of our parcels when we were out for sightseeing. Although room is a bit old fashioned, but it’s clean and beds are comfortable. Thumbs up for everything.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs and very convenient
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location and great service👍
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Good service staff, environment, and location. One staff, Tim, provides absolutely good service to make sure we get our ride to our next destination smoothly.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Received a room upgrade and had a nice breakfast with my kid. Next to West Lake, so can’t beat the location. Swimming pool is small but we enjoyed it anyway. Nice views from the terrace on the 6th floor overseeing the lake. Overall, a great stay.
View for the terrace in winter.
At the West Lake.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location

Great location next to the lake
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convent location a block from West Lake, clean comfortable facility, would stay here again.
Stayed 2 nights in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Clean room! Polite staff!
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel

convinient location, 10 minutes walk to water front, 20 minutes walk to the most popular shopping district
Stayed 3 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to eatery and lake. very relaxing
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I like the room as they really fulfill my request on high floor and upgrade my room.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick Overnight in Hangzhou

Clean convenient location. Short walk to West Lake. Easy access to shopping district and restaurants.
Stayed 1 night in Jun 2024