"My trip had a rocky start when I arrived. The management quickly remedied the issues that I encountered to make my trip enjoyable. The staff was very on point with the customer service recovery. I was moved to a great room with one of the most incredible view of the Hudson.
They accommodate my spa treatment even during their renovation.
I can’t wait to return back for another amazing experience.
A minor issue was phone service was poor, but I was able to do WiFi calling."
"The hotel is clean and housekeeping amazing. Spotless room and they deserve props! Upon check in I was handed a key and no further information on the property. It wasn’t bad service, it was basic like I was expected to already know where the elevator was or where I should park. If that makes sense. I’m just used to other hotels telling me basic info like that upon check in. There was a little piece of paper with your key that tells you the breakfast time and amenity hours. Not a big deal....