Hanover Holidays

Everything was great, like a fabulous cruise on land in paradise Jamaica

Despite the hurricane’s initial impact, construction activities continued unabated. During our stay, we were deprived of essential amenities such as air conditioning and cable television. Furthermore, we were deceived into attending a consultation regarding a timeshare membership. This was orchestrated by the hotel staff, who had initially invited us to a complimentary breakfast and tour of the property. However, their intentions were solely commercial, as we were being targeted for a sales pitch. Overall, the property has amazing views, but we were not aware of some hidden parts of the property until the last day. And even after complaining to multiple staff members about our issues, nothing was resolved or addressed.

For the first 3 days, the initial room had a bad ceiling water leak that they attempted to fix twice with no luck. Finally we were moved to a different room that was also in need of update, but it was ok. Some of the staff members were nice, others were rude, and almost all of them highly inappropriate asking personal questions, and obviously, not trained to deal with diversity and inclusion. We are a 2 female couple and everyone asked if we were daughter and mom. We did not enjoy the food; most options were very greasy. The a la carte restaurant options were ok overall, but would not recommend the Asian one (very loud, servers are slow, food is horrible). The drinks were as bad as they can be and staff could use a better bartender training to differentiate between a margarita, mojito, or perhaps, any other drink. However, the area we enjoyed the most was Las Brisas bar. Although all the mix drinks taste bad, and the beer was not ice cold as we expected, the staff was amazing and welcoming. Unfortunately the hotel failed to meet our expectations for this very special milestone celebration (10 year marriage anniversary) and we are not sure if it is a placed that we would either visit again or recommend to friends or family. We understand that culturally our marriage might look different to the people of Jamaica, but the hotel could use the investment to train their personnel...i mean, come on people, it is 2026.

The room was great, everything was super clean, the staff is super friendly and the hotel has some amazing beaches! All they need is more bar tenders, but that's a minor inconvenience. Overall is a great resort

The property was beautiful with an abundance of pools, restaurants, and entertainment. The staff were incredible and very accommodating! Everyone was very helpful and kind to us and our 9 month old baby. There was a small drainage issue in our shower that caused some flooding. The hotel was very prompt in sending someone to address the issue and to change our room. The hotel expedia support staff went above and beyond the next day by offering spa services, which helped us relax further. Really enjoyed our stay. Thank you to everyone we met!