Hartenholm Hotels

"The breakfast buffet was excellent. There was a good variety of options to meet most people’s wants. The food was fresh and abundant. "

"Overall a great hotel with easy access to public transportation and the Hamburg airport. Very comfortable room and quick room service. The gym and sauna are also very nice and provide a good way to relax. I would have rated this 5 stars except for a security issue I reported that was not taken seriously. Very disappointing. "

"The staff was quick, friendly and professional"

"Superb facility, friendly and helpful staff, and an immaculate room. Would gladly stay here in the future. My thanks to you all!"

"Das Personal ist freundlich, das Hotel ist sauber und es gibt kostenlose Parkplätze direkt gegenüber (zumindest während unseres Aufenthalts). Wenn man zu spät zum Frühstücken kommt, muss man eventuell auf einen Tisch warten. Das Hotel informiert auch darüber, wann das Restaurant normalerweise voll ist. Wir sind zufrieden und empfehlen es weiter (Familie mit 2 Kinder)."

"Food for breakfast was good and room was large with enough space"

"The property was clean, bright, and very ambient. The staff were polite and courteous,, but lacked the true focus of customer care. We got there around 11am on the day of our arrival expecting to wait for our 3pm check-in. We were kept waiting for the room even though it was ready before 3pm. Then I had to request check-in even though we were sitting in reception not 2 metres away from the desk. Extremely poor customer service."

"The after hours check in procedure was truly awful but otherwise this is a nice hotel "

"Everything was perfect, staff are very friendly and helpful."