Hato Abajo Hotels

"The Royal was aesthetically beautiful. Breathtaking. The staff that work service there are very friendly and attentive. However here is why my review is so bad: we had paid extra to have the room decorated for our honeymoon. We arrived and it was beautiful, however we discovered too late that there was no hot water. There were a lot of cockroaches, like the furniture was crawling and families of cats fighting eachother outside the casita for your leftover restaurant food that they instruct you to leave covered on the bench outside. My review is a lot longer an detailed; but there’s not enough room to leave it here. They offered a different casita the after the hot water fiasco but the honeymoon night was already spoiled and it was day two. So we decided to stay, then the roaches, they only offered to spray. Didn’t work. No one ever reached out to me like they said they would after our checkout to make it right. No refund credit or anything. Ridiculous for such an expensive resort to be crawling with roaches. I have videos of the roaches too. But Expedia doesn’t allow video posting. "

"Very quite"

"El cuarto que me toco deprimente..un motel hubiera estado mejor...no me gusto el area donde esta ubicado..."

"Facilities are in very poor condition. No easy internet. Table light does not work. No TV with local channels. Jacuzzi does not work and out of order. No enough towels in bathroom. Staff very amable, courteous and wanted to help. "

"Unique place every time when a have a chance to go to Puerto Rico visit el Buen Café nice place and safely"

"Nos encantó! La vista al mar en la mañana fue top!"

"I give this cozy home a 10 my family and I had such a lovely relaxing time. Everything is close by from supermercado to pincho trucks, bakery. Very close to the beach and other area we explored. The one neighbor him and his wife were very friendly, the whole neighborhood was very quiet. I will definitely rent again. Thank you Cindy for being such an awesome host. Ivette"

"View was magnificent. The room was clean and cold air conditioning! The property needs a little TLC. "

"Friendly staff who were very helpful and available 24/7. The place is brand new and they are still ironing things out with respect to all the rooms, but plenty of parking, AC works well. Getting into the parking lot is funky (you enter on the corner of an intersection) and would be nice to have a small mini fridge in rooms. Wi Fi solid. Water takes a bit to heat up, but gets there. Would stay again. "