Willemstad Hotel Guide - Hato Caves hotels in Willemstad, Curaçao.

"On the outside looking in, the resort is beautiful. However, there is so much room for improvement when it comes to the overall cleanliness, support, staff friendliness, and food. Our rooms were only cleaned once during a 4 night/3 day stay; despite multiple requests to have the rooms cleaned. Support staff and housekeeping are unavailable after 11 PM. The food was very mediocre, and options are limited. The water in the showers stopped working on the second day. Housekeeping ran out of washcloths and towels. And finally, some of the bartending staff members were extremely rude and impatient. Overall, Curacao is a beautiful country, and I would highly recommend that everyone visit. However, based on my experience, this particular resort might not be the best option. I traveled with a party of 8 females for my birthday, and we were all disappointed with the resort stay and staff. "

"IL Mare is the private section for all the beach bungalows. The rest of the resort is not allowed over there. It has 24 hour butler service. It was the most amazing trip we’ve taken. The shoreline is a reef and full of tropical fish for snorkeling. The bartenders and butlers were amazing over there. This is a little bit smaller of a resort and was so relaxing and chilled out. If you want a crazy 24 hour party, this is not the resort for you. There was always activity, but you could go and sit and relax and have it quiet around you any time of day. so much food and drink options. We felt we needed to stay more than one week so we could experience all the different food on the menu. If you’re going to this resort, spend the money and stay in the bungalows. It is worth every single penny. You will leave with absolutely no regret. 24hr room service. We rented a car and drove into the downtown. Was easy. ABC rentals dropped the car off right in the parking lot for us and picked it up from there. We literally had nothing to worry about the entire week. The worst part about this resort is having to leave at the end of your vacation. It was heartbreaking to leave because we had the best time."

"We enjoyed our stay. There are two beaches. Both very lovely and the water is crystal clear. The Salty Iguana by the beach had great food and drinks. Seem to be enough chairs for everyone both by the beach and pools. The only problem we had was they didn’t clean the room the last two days. We had to call for clean towels and to have the trash emptied. Otherwise a great place to stay."

"Room is clean a good place to overnight for a flight "

"The facility was clean, quiet amd very relaxing. The host is one of the most helpful snd accomodatimg hosts in my traveling experiences. Supermarket nearby is excellent, well stocked with most items. "

"I loved staying here. Very quiet. Nice little apartments. A very nice small pool was great to have!! Very close to a giant grocery store and a 5 minute s drive to Kokoma Beach!. "

"We would like to begin by saying thank you to our hosts, they were amazing and understanding. It was a magnificent stay and not far from all the main islands sites. We loved it so much we offered to buy the place. This is a gem and I would highly recommend this location to anyone looking for a peaceful tranquil stay. Thank you so much, stay blessed."

"Long story. 1. There is not mentioning that no shampoo, shower gel/soap are provided on their website and therefore had to run out to get some for the stay. 2. There is no mentioning of extra charge of 5% on using a credit card for cleaning fee that they charge when checking out when their staff onsite did not seem to have knowledge about how to properly process an American debit card. Forcing us to pay with credit card and when inquired about it over the WhatsApp after my children already left, we were offered a cash back when my children were leaving the country which made it very inconvenient and insincere for the stay. 3. This was supposed to be a family X’mas trip but flight got delayed and cancelled for 2 days, we had been constantly communicating with the hotel to find a better and creative solution but their responses were very disappointing and not accommodating. My husband fell quite sick from his business trip in Dubai prior this trip to Curaçao so we decided to stay and let the adult son bring our 16 year old daughter to go on the trip without us after we had been trying to see if there were other options for us not to lose the 2 days of the hotel stay but we couldn’t find a solution with the hotel therefore our children went on a trip on their own. Overall experience was not good at all. We would most definitely NOT recommend it! "

"Apart from the host being welcoming, nothing else was. The room only got cleaned as we got there. Terrible transportation, no taxi wanted to pick us up or drive us there. I would not recommend. Very far from the city. "