Hato Viejo Hotels

"We checked in on Thursday Feb 26th. As we walked down the hall you could smell a moldy musky smell. I felt water drip on me and looked up and there was a hole cut in the ceiling like 4' by 4' with water dripping and what looked like mold around the hole. There was a 2nd similar hole just down the hall from the 1st. I assume they were trying to fix the issue, but you could see what looked like moldy and a strong musky smell. We went up the elevator and got to the room which had the same moldy smell to it. By this time my wife was already coughing. The bed sheets and pillow cases were not clean. We walked back down stairs and checked out. I had ordered through expedia and both parties basically said it was too late to cancel and that I wouldn't get a refund for the next few days I had paid for. We left and stayed elsewhere"

"The property was not what was advertised.The TVs didnt work nor the plugs. It was a very bad experience. Please do not rent this hotel as it is not what the pictures look like. "

"yes ocean view was awesome "

"Muy buena hubicacion ademas la habitacion estaba muy limpia lo necesta renovarlo."

"Clean was clean to acceptable level (not excellently cleaned), regarding staff we only saw the front desk attendant (outstanding service, very knowledgeable of his duties), pool was not conditioned to be used when we arrived (Sunday March 08 at around 4PM), rooms does not have a kitchen. As a matter of fact in a previous note - concerning the check in - I commented that administration should consider adding at least a coffee pot in the rooms."

"Room was new and spotless"

"Hot water barely reaches warm. "

"The room was spacious and clean. Our room had ocean view, and there were no issues with our two dogs. There is plenty of parking space. The property itself was ok yet it could use a little additional cleaning. There was standing water in the stairs, and the third floor breakfast area trash can could benefit from a little cleaning as there was a foul smell in the area."

"Overall nice, breakfast was okay! My room smelled moldy coming from AC units. Very very strong smell. "