Joliet Hotel Guide - Haunted Trails Family Entertainment Center hotels in Joliet, United States of America.

"Stay was going great until we went in the bathroom where it was infested with ants, ee walk to the jacuzzi and around it was Allison infested with ants. My husband took video and we went to the front desk, the staff person on that night shift was GREAT, he wanted to discount our room, gave us 4 drink passes and even wanted to change our room but due to an injury, we needed the hot tub and that was the only one available so we opted for any spray and cleaning supplies. The next morning, my husband went to the front desk to discuss room comp (mind you when we woke up the bathroom was infested AGAIN with ants) my husband was told there's no discount or refund because we were given drink passes and breakfast passes but WE PAID FOR THE BREAKFAST so all we got for our inconvenience was 4 drink passes we didmt even use and was told because we booked thru 3rd party there nothing they can do but the night before the man at the front desk said we would new comped he just had to wait for a manager! Over all the stay was great minus the ANT INFESTATION but to be told because "

"The major local cable provider had an area-wide outage for several hours. EVEN comped us in a variety of ways to make up for that setback. We plan to stay here the next time we’re in Chicagoland!! "

"Clean rooms and friendly staff"

"Yes"

"The staff were really nice and the breakfast was really good !"

"My husband and I were looking for a nice staycation. Their online reviews said this was the perfect hotel for couples when we arrived we found the hotel was UNDER RENOVATION. The HOTEL looked very dated and old. The windows were very dirty/ dingy. There looked to be what was liquid garbage from the garbage truck in the driveway walking up to the hotel. I was afraid to park my car in the parking lot. It had potholes and gravel all over. The staff was friendly enough and apologetic for the conditions. The floors had not been vacuumed. There was random trash throughout the vestibule areas. I questioned the cleanliness of the pool and jacuzzi and the surrounding tile floors. We put our luggage back in the car and drove home, tired and disappointed."

"Our stay was great the staff was really helpful and nice. We will definitely be back!"

"Amazing staff, Lovely staff Extraordinary staff."

"Hotel stuff helped with my reservation. Clean and quite Hotel"