Melbourne Hotel Guide - Heather Park Dog Off Leash Area hotels in Melbourne, Australia.

"Nice hotel"

"Was ok, the staff gave very little information on where, why and when."

"Buffet breakfast was poor, cold and rubbery bacon, hash browns cold, grilled tomatoes cold. Room had not been replenished of the conditioner and lotion however was replaced after being notified. "

"Everything was great But the bed needs to be upgrated it sunk down when you lay on it 0 ou of ten"

"The room was clean and tidy. The staff were incredibly friendly and helpful. There were ammenities in the room like a fridge, microwave and kettle with tea and coffee provided. The bathrooms were recently renovated and very clean, little note on the water pressure in the shower it would change from hot to cold, potentially an issue there to resolve, but otherwise it was a great stay, will be returning if we ever go back to Melbourne. Thank you."

"Only one disabled parking spot for a 60-room hotel. They allowed people without disabled parking permits to use the only available disabled parking place. I raised this with management and they didn't care. I am disabled and need a disabled parking place. No convenience items in the rooms. You have to buy them from a vending machine, for example toothbrush is $7 x 4 of us = $28, can of coke $5.50. small water $3.50... no microwave or toaster in the room, the soap provided was like a bar of wax, smelt awful and left your skin feeling very dry...how cheap can you go? Better to go to a 5-star hotel and not get gouged and enjoy better amenities."

"Stayed at The property for work and studies with my kid in uni. The check in was not very ideal. the room wasnt ready and i had to change rooms next day . over all stay was ok but could be better ."

"Modern clean room ,friendly staff. They help you with anything .best motel ive stayed in so far ."

"Rooms are very old and dated. Paint peeling and ancient aircons that squeal. Had a very unpleasant experience with the owner. After a sleepless night with a squealing air conditioner I requested a refund or new room via text as there is no one onsite and no one answered the phone. I was notified by text to move to a new room. Upon getting into the new room I discovered the door seemed to be locked from the inside yet could be pushed open without turning the handle from the outside due to the lock not catching the plate properly. After notifying the owner (via text) I was told to “lift the door and pull it towards me” when I notified the owner this didn’t work I was told to “knock on room 14 and ask for his help”. When I asked who was in room 14 I was told “that is not for you to know just do as I say he is an old man who helps me out”. This all occurred via text. Naturally, as a solo female traveller, I was not going to comply with these instructions that put me in a very risky situation and I therefore left the accommodation and went elsewhere. The owner refused my refund telling me it was “my fault” I was anxious and left and if I just “did what he said” it would have been fine. I have since received a refund from hotels.com citing that the situation constituted a breach of Victorian Consumer Law as a Major Failure to provide safe and fit for purpose service. Never ever have I had such an awful accommodation experience in my many years of travel. Avoid at all costs. "