Hefer Valley Hotels

"The room was clean, beds were comfortable, and the view was amazing! We were on a mid level floor (9th floor). Mid level and high level rooms have all been remodeled and are really nice!!! Staff was amazing! Special thanks to Ofir for helping us to feel welcome, for making check-in and check-out extra smooth, and for helping out when I lost a dental retainer! Fabian and others were also great! "

"Overall good"

"Shelters on each floor with a blast door so that felt very safe and very close to our room so it was not a long distance or a lot of stairs to climb up or down when a missile attack came."

"Good location. "

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"All good. "

"Would NOT recommend this hotel. They will take your money in a second, require double payment at check-in and charge your credit card and take over a week to refund, actually have not received a refund yet 7 days later. Check-In process was a terrible experience. The staff member was rude, told me I had not paid, that I was wrong, that my charge was virtual. It turns out I had paid, was correct and he was completely wrong. His rude attitude and presence set off a horrible week at Jewel Boutique Hotel. Had to spend an hour confirming with Hotels.com / Expedia that room had been pre-paid. The manager called the next day and said staff member was wrong and refund would be issued. Great problem solved, NEGATIVE! Like most people he had some excuse about it would take a few days. No problem, unfortunately a week later refund has not been issued. Have checked out and still do not have a refund. Horrible experience. Would not suggest this hotel. Most of the other staff was pretty nice and did a good job. This guy at check-in and manager ruined the rest of the experience. Pass on staying at this Hotel. "

"GM was very offensive and disrespectful toward my religion and special needs "

"Felt like home"