Hegoalde Hotel Guide - Hotels with Restaurant in Hegoalde, Spain

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"Excellent "

"While the hotel is clean, this is not a 4 star hotel as advertised. I’ll list the issues below: - In the cooler months the AC is set to warm by default, and it is REALLY warm. Hotel staff advised the only way to cool the room would be to turn off the AC or open the window, to which…. - The window opens onto the indoor gym! Imagine waking up to someone running on the treadmill at 5am - The room did not have a coffee machine, this is unacceptable for a 4 star hotel. There was a kettle and two empty cups with no tea or coffee - In a city that rains often, you would expect the hotel to let guests borrow umbrellas, unfortunately this wasn’t available - I selected to pay at the property…but was charged on my card a week prior to my stay - Finally….my details were leaked! Expedia informed me that the hotel fell for a phishing scam and leaked my personal details Would I stay at the hotel again? Definitely no."

"Good hotel, nice friendly staff. "

"Check-in was not good… my sons arrived at the hotel and for some reason they forgot their passport, but they had other Id documents with them and photo of their passport. The gentleman that was making the check-in was very nice with them and really help with the situation… but there was a lady there, with another guest overhearing the conversation and she started to make problems… arguing that photograph of the passport was not acceptable and that the reservation should be cancel and threatened even to call the police. People like her are the ones that ruin the great experience of booking at a new hotel. Not sure if we are booking again… "

"Beautiful hotel with great location. Amazing staff. Highly recommend!!"

"Great location! Very clean hotel with plenty of restaurants nearby. The staff is wonderful. The Guggenheim is within 3-5 minutes walking distance. "

"Great location, wonderful staff "

"Excellent hotel as always!"