Heidelberg Holidays

Host wasn’t responsive and didn’t communicate well, but a fantastic property and well maintained. Would certainly recommend.

Absolutely awesome stay. Incredible value for money, suite was clean and inviting. Will 200% stay with them again!! A+++

I had high expectations given this is a brand-new hotel, but unfortunately my stay fell short in several important ways. First, cleanliness was a consistent issue. While the room appeared acceptable at a glance, it clearly hadn’t been cleaned thoroughly. There was a significant buildup of dust under the bed — an area with ample clearance and easy visibility — and the dust was bad enough that I ended up coughing for hours afterward. The washroom was also not clean, which was particularly disappointing in a new property. Surfaces and details showed signs of being rushed over rather than cleaned with a careful, thorough lens. When I asked about food or drink delivery options, I was simply told to order Uber Eats. While that’s fine as an option, I expected clearer guidance or basic in-house support given the brand and location. The beds were also not very comfortable, which compounded the overall experience. Individually, some of these issues might have been manageable — but taken together, they made the stay feel below the standard I expect from a RIU hotel, particularly one that is newly opened.

great team, great unit

The apartment is in a great a location, was very clean and was very scenic with floor to ceiling windows. Overall I had a great stay. You do have to coordinate to meet someone in the lobby and they show you to your room. They do come into the room to take your cleaning fee and take a picture of your ID. There is no privacy lock on the apartment door. Just a note that nervous travelers might want to know. Also, linens and shampoo/body wash was heavily scented.