Hell Holidays

3 of us flew in and out of Amsterdam from Calgary, Canada as part of a great adventure to Africa. The Hotel is clean, good location to the Airport, amenities were fine. Upon arrival on May 14th (staying 2 nights in 2 rooms) the front desk clerk saw that we were exhausted from our overnight flight and allowed us to get into our rooms early and not be charged. We VERY much appreciated that and I gave a good review because of it. On our return May 28 (1 night/2rooms) we rolled into Ozo exhausted after a 9 hour overnight flight, hoping again we could get into our rooms early. Nope, different clerk. The ‘rules’ clearly state we’d have to pay $10 Euro ‘per hour’ ahead of check-in. We mentioned that it was our second time staying at the Hotel in 2 rooms in 2 weeks and that the previous clerk let us in early…. And, begrudgingly, were offered to ‘only’ pay $30 Euro to get into 1 of the rooms. We paid, but I think Ozo really missed an opportunity to deliver service that will definitely bring us back.

Staff was very helpful. Bonus was self service laundry that was included in the hotel.

Everything was great! Location is very close to all.

Beautiful and modern hotel with a two minute walk to the train station and a five minute ride into the city. The rooms were beautifully decorated and clean. The front desk employees were very friendly and helpful and the bartender was great as well! We loved our stay here!

Clean big room but no milk and shower gel and hand wash