I arrived after 10pm following a late flight to Hamburg Airport. I had made the hotel aware of my late arrival. I was under the impression that the hotel was 11 miles from the airport but it was further. A taxi would have cost £90 from the airport to the hotel, there was no hotel shuttle. Travelling as a single older lady public transport to the hotel at the time of night was daunting.
At 10.30pm the hotel was in darkness and the front door locked. A notice on the door, instructions to go to the back entrance. No one was around, everything was silent. I phoned the hotel number, no answer. Phoned following instructions "Call in emergency number" I hesitantly phoned thinking I would be calling the police! Thankfully a porter on the line gave instructions to key in a code to open a letterbox which contained my details and room key. There was no water or tea/coffee making facility, no room service. I was hungry & thirsty. Towels were very old and worn. Clock in dining room did not work. Lift was out of order. I booked via Expedia and was unable to cancel the following 2 nights which I did not want. £149 for one nights stay was an expensive and unpleasant experience. I checked out after the first night! Not a tourist hotel but I imagine for workers who use it as a base to get to work. Only about 6 men residents there!