Heppenheim Hotel Guide - Pet Friendly Hotels in Heppenheim, Hessen

"There was some confusion at check-in between superior vs premium room. Photos are not accurate as there are many rooms . We skipped housekeeping and were issued a complimentary drink coupon - but the bartender had a tough time redeeming it. Helpful staff, firm bed, good size room. Needs touch up painting . Easy walk to train station- Longer to walk to City center. "

"Grosses sauberes Zimmer mit schönem Bad. Betten leider etwas schmal. Direkt am Bahnhof aber ruhig! Danke für die Flasche Wasser und Kaffee/ Tee auf dem Zimmer"

"Good"

"I was surprised at check in that we were told we had reserved 4 rooms. We did have 2 connecting rooms but my original booking that I had cancelled well in advance on Expedia never showed up on Hilton Heidelbergs end. I had to prove I had cancelled and had to forward emails to show that I did indeed cancel the first connecting rooms. Once that was fixed, the rest of the stay was ok. "

"Good sized room in a good location. Only one elevator was working which resulted in some lengthy delays getting to and from the upper levels. More than once during my two week stay I was left with 2 hand towels and no bath towel. Otherwise the stay was great. There's free travel on the Mannheim public transport included it you join their rewards program."

"Air cond doesn't cool the room, the shower plug hole drains water very slowly, room was very small and bed was too soft. "

"I don’t like that the rooms aren’t cleaned daily. There was no refill of the mini bar the second day. "

"Wonderful staff!! Nice hotel. Rooms were very hot. Needed to open the windows. Nice location. "

"This is a family run, first class hotel. The staff are efficient and friendly. The guest rooms we had were just first rate. A suite is really a suite. You cannot buy or manufacture old world European charm and hospitality. At this property these qualities are 4 generations in the making. This hotel never disappoints. The restaurant is just beautiful, with cuisine to match"