Rochester Hotel Guide - Heritage Trail hotels in Rochester, United States of America.

"One of the elevators was out of order and we didn't have comforters on our beds and were told they didn't have any available because a laundry accident had stained comforters. We eventually got one comforter from the front desk."

"This was an absolutely lovely stay! Margaret always responded within minutes. The property was clean, beautiful, cozy, and in a beautiful area. When I go back to Rochester, I hope to stay there again."

"Hotel stay was great! Beautiful inside, No complaints. Would definitely stay there again"

"We had to move rooms because there were ants crawling everywhere, getting on our feet and the bed! There were also two long hairs on the face towels. At breakfast time, there was never any plates or bowls out for us to actually put the food on, the eggs we ordered were never brought to us. The pool was cold, the bedding was old."

"Bathroom floor needed cleaning. And bed was horribly uncomfortable.. was given a handicap room.. and bed seemed to be to accommodate that. Lower on one side and horribly uncomfortable.. staff did offer to change room but wasn’t able as affair we were there for would have been missed.. Why put someone in a room like that if you had other rooms to begin with.. have stayed here before but will not again.. For the price room should be clean too"

"This property has an ongoing issue with its front desk staff. I’ve been staying here for a few years and every time I checkin there are multiple issue from being told to wait as the individual acts busy addressing other issues to just downright rude behavior. After this last mess where I waited 15 minutes then told to visit the other clerk who ignored me initially, I will not be choosing this property again."

"Overall i had a good experience at this property. It was very clean and in a good location. There were some minor issues which the property manager did attempt to address right away such as lack of blankets in the bedroom and garbage disposal, not working properly. Overall, it was a great value and I would not hesitate to stay here again."

"Excellenr stay, great location, exacrly as advertised."

"Really clean and comfy! Check-in directions were straightforward and easy to understand. Only downside was I attempted to get in touch with the owner with some questions and didn’t get a response. Super close to downtown and some good food and the neighborhood it’s in is very cool. Would totally stay again!"