Verified review
2/10 Terrible
Kevin
28 Aug 2026
Obnoxious, arrogant and incompetent. Never experienced such poor staff in all my travels. Messed up my booking instead of a 6 bed premier lodge in front of all the animals I ended up with a 4 bed safari lodge right in the bottom of the valley due to incompetence from Virginie in reception. And when I pointed out she’d messed up my booking she then refused to talk to me. Then she proceeded to lie and call a director who was just as incompetent. They would not refund me the difference in accommodation prices of €80 so when I refused to pay the bill of €80 for the buffet they threatened to call the police. Breakfast was a complete joke for nearly €9 euros each and the buffet bill €125 for 3 adults and 1 child was way overpriced for poor quality food, although the staff in the restaurant were so friendly and helpful, accommodation OK but not worth €400 euro a night irrespective of the location
Stayed 1 night in Aug 2026



















