Herons Creek Hotels

"We loved our stay. Great location, lovely staff, the rooftop is a bonus. "

"the room was clean and staff was friendly but there were items in the room that need a tidy up, other than that it was close to town and the places we need to go to, it suited us as we only needed a room to stay."

"This place is a great place to stay with good facilities and with no fuss. I had everything we needed for a short stay. Very affordable and comfortable accommodation with a great view of the marina and Hastings river if you get a pool facing suite. We didn’t use the restaurant as we have family in town and are with them. Sleeping wise and location is spot on. A little out of the way from the hustle and bustle but close enough to walk to everything. Perfect."

"Property was well maintained and clean we had a great stay"

"Well presented very claen modern unit. Recommended"

"Whilst the room was clean and comfortable I was very disappointed that I did not see anyone in reception on my arrival or departure. I was not impressed that there appeared to be no wheelchair access or elevators. The site states 24-hour check-in however on my arrival the door was locked. When I rang the number, I was told I was sent a text message with instructions, but I was not sent a text message. The person who answered the phone sounded like I had inconvenienced him which I felt was an unacceptable greeting when you work with the public and visitors to their town - you want them to feel welcome so they will come back. I had no interaction with staff - not even 'hello'. You are providing a service to people, and you want them to return I have to say I am hesitant to stay at this motel again. It wasn't a cheap motel. The fact you have not catered to people with physical disabilities is unacceptable. The entry is no less than at least 15 stairs and steep. I had to go up two flights of stairs and then walk along a very long corridor to get to my room which was at the end of the corridor. Had I been disabled access to my room would not have been easy. In fact, I wouldn't have been able to access my room because I was travelling alone. This motel is not recommended for anyone with a physical disability major or minor. A lot of improvements need to be made to ensure everyone can stay at this motel."

"Great location and spacious rooms"

"The staff were very helpful the room was tidy but the light switches and power points needed a wipe over the spa was great the pool was lovely and warm overall experience was very good"

"Breakfast was fairly basic for a buffet. Room both carpet and bathroom needed airing to get rid of smells. Carpet needs a good deep clean. Room was large and bed comfortable. Staff welcoming."