San Juan Hotel Guide. Hotels in Herreras, San Juan, Puerto Rico

"This resort was perfect in every way. Was on a mother/daughter trip (we do this once a year and leave hubby/dad home) with my 17-year-old and we both loved it. We were right on the office with a great view, close to all activities and in a vibrant area full of great people, food and things to see. This resort exceeded all our expectations!"

"Resort was beautiful and clean! The club room package is worth it for the room location and club amenities! Hotel staff great! Greta service on the beach and chairs and umbrellas included! The food at every restaurant is so expensive and far more expensive than the menu posted on their website. It was so expensive! "

"the worse staff, they never clean out room, I ask for extra blanquet never came, I ask to change my towel no one came to clean the room during our stay. horrible service "

"Everything was amazing."

" This place is truly beautiful—amazing views, a privileged location, and surrounded by plenty of greenery. The setting itself is peaceful and enjoyable. However, my biggest concern was the cleanliness of the room. Before our arrival, we contacted the hotel regarding my wife’s skin condition, and we were assured that everything would be properly taken care of. Unfortunately, that was not the case. The bed sheets appeared dirty, as if they had not been replaced. We contacted the front desk, but the response showed little to no empathy—there wasn’t even a simple apology. Additionally, housekeeping was very poor throughout our stay. By the second day, there was no body wash, and even after contacting the front desk again, the issue was not resolved. After four days, we still didn’t have soap. Overall, while the location and views are great, the lack of cleanliness and poor service made our experience disappointing. Would I come back? Unfortunately, no. I would choose another place to stay on the island next time "

"Great stay"

"Great hotel"

" Clean, great food and drinks. Bartender was great. This is a great place for solo travelers and couples. 5 mins from the airport so it was very convenient. Only thing is I wish they had more pool chairs. "

"Excellent location and wonderful views. Only downside mattress was old"