Hetterscheidt Holidays

Very friendly staff clean comfortable good value

Staff was exceptional. Clean rooms and lovely breakfast and coffee available.

Warm water was available only after 1 hour

Great location and hotel looks nice but staff at the hotel all seemed a bit disempowered, friendly just not great when things go wrong. Nice fancy app to check in and open your room door - minimal to no instructions on ground floor to find room and lift was out of order - I’ll come back to that. But when you get to your room it needs a card (available from reception to turn lights on!) helpful to have them in room or detailed needed in app. So back to lifts I’m partially disabled so 4 flights of stairs has been a challenge - but young staff made calls to management and no one answered. Said hotel was full but actually apartments in other block were not as saw screen (they had a working lift). Despite promises to get us a different room on Saturday it never happened - they were apologetic and did give a partial refund. Expedia on the other hand were not and said hotel doesn’t list a lift so we’ll just give credit (rubbish as German rules on 4star require a lift). Shower flooded on Saturday and again staff slow to do anything if at all. On that note when looking at rooms available I was shown that 10 other rooms were not in working order. So again I’d say nice hotel but it’s had better days and isn’t being maintained to a 4 star standard.

Amazing, incredible and attentive staff. We were there for a Euro 2024 match in Koln and we were given exact directions to and from the stadium which made everything so much easier considering how late the match ended. When we checked out, a taxi was called for us and breakfast was even opened early for us since we left before 06:00. The rooms were spacious and clean. The property itself is very well maintained. The staff take a great deal of pride in the property. Thank you so much for your amazing hospitality.