Hewlett Holidays

The air conditioner it is just in front of the bed, that's awful and annoying, you have all the noise in your face an it is hard to sleep without AC. For the other think the personal is ok, the room was clean, without a great view but ok. Location is goos yo enter and exit with your own car. 7/10 in general

Super clean, staff very attentive and eager to help out with everything. We’re already planing our next weekend back.

Great service since the moment our taxi drop us, and Ramon welcomed us. The check in was smooth and friendly. Although there was a little queue for breakfast, the dining room is huge and the breakfast more than complete. Great service everywhere. The hotel is conveniently located for time square and all shows in Broadway. I will definitely return to this hotel.

Always love this place

I was in 4 rooms before I could unpack. Room 1 on 5th floor-beds were messed up, like someone had napped on them; Room 2 on 2nd floor-water in sink didn't work; Room 3 (actually same room as #1) back to 5th floor-phone was not connected and there was no phone cord. Room 4 on 14th floor. Room was fine. Had early checkin and didn't get settled in a room until almost 4. The front desk was great, but clearly the services leave something to be desired. Did not have 2nd luggage racks when they were needed. Also got no break on the cost, even though it was really inconvenient trying to check in and find a room that was actually ready to check into. Never had any experience like this with any hotel anywhere. The location is great though and Gatsby's Landing, the restaurant next door is wonderful.