Newcastle Hotel Guide - Hexham Swamp Nature Reserve hotels in Newcastle, Australia.

"room was clean, amazing stay i really enjoyed it considering i was there for 4 nights! "

"Convenient location for event happening nearby (Newcastle Hockey). Quiet at night for the most part. Comfortable beds - good sleep! Stayed 2 weeks in reasonable comfort. Room service food options are limited - everything is walking distance so do that instead."

" A lovely welcome and check in. Very roomy and comfy bed. Liked having the terrace for a morning coffee."

"Nice comfy bed!! $5 parking was unexpected "

"This is the second dog friendly hotel I've stayed at in Newcastle and it is by far the best! Staff are super nice, the room was really clean & the bed comfortable. Will definitely stay again. "

"The property was pet friendly. Even though it was under construction, it was clean and very comfortable. "

"It was a central location for the event we attended. Large property allowed everyone to have their own space. Much better than a cramped hotel room for a similar price. "

"Thank you for making this property comfortable. The check-in was easy. Lights had been left on as I was not arriving till late. I booked a 1 bed property but was surprised to receive a 3 bed but only used 1. I did find that a few windows were left open, bathroom exhaust fans were running and the back door was unlocked but nothing had been touched internally. The bed was very comfortable. I was surprised to find there were no coat hangers in the property, no milk in the fridge but this was not a major issue. The property is sparsely decorated and I suggest some bedside lamps would be a nice addition. There are also a few upgrades needed. Bathroom tiles upstairs are cracked , door to bathroom sticks when you try to open fully ( you can get through the door but just a surprise when it sticks ) soap holders in shower recess need replacement or repair. Also in bathroom upstairs and every to laundry downstairs there is a small step up of 2 cm which is not easily noticed and therefore easy to trip. Generally the property was comfortable and I will book here again. ( sorry for all the little details but I’m an ex property manager from short term environment so am trained to look for every little detail. ) Thank you for a peaceful stay. "

"We never received confirmation, payment details or check-in instructions from Stayz or this agent. I had to call multiple times (and be put on hold) before they finally sent through text messages. They also never reply to their messages on Stayz, so every time you have a question you have to call and wait to be put on hold. I never even received the unit number of the accommodation. After each call, the agent kept saying they would send through details but they failed to do so. Only after the check-in time of 3pm, I received the check-in instructions after much frustration and suggestion of an early check-in. To make matters worse, they changed the location of the apartment we were staying at, which meant my family and I had to move our cars to the new location. Once inside the accommodation, there was no information provided, such as wifi information or guest information. There was a cockroach in the kitchen, no soap or hand towels in the kitchen, an open panel in the ceiling with a direct connection to the roof, and the bathroom had hair on the floor. Overall a terrible accommodation with poor customer service. This experience has left me very distrustful of using Stayz and this agent in future. Please avoid at all costs."