Hiadna Holidays

Had a wonderful stay. The hosts were incredibly friendly, welcoming, and attentive throughout my stay. The authentic Moroccan cuisine was absolutely delicious with the host ensuring it was prepared fresh right at the requested time. The room was comfortable, spotless, and well maintained, and the location was peaceful and quiet, with the lovely sound of birds singing in the morning. Airport transfers were arranged seamlessly, making travel stress-free. The hosts kept in touch days before my arrival to ensure everything was organized, including pickup and meal preferences. Their attention to detail and excellent communication made the entire experience smooth and enjoyable. Highly recommend staying here and would happily return.

The staff were incredible, however I must deduct one star because we communicated a few days before on a pickup from the airport and they never showed up. We had to take an uber from the airport for about 140MAD. It was our first time in Marrakech so it would have been helpful to have someone from the hotel pick us up. They told us that a colleague was suddenly on vacation but then there was no reconciliation on the matter. There were limited food options despite having a menu; you’d often have to ask what’s available. They were very accommodating for not canceling our reservation for arriving one day late due to a delay in flight. But then the room wasn’t available right away. The Riad is pretty centrally located which we enjoyed. We were not planning to stay in the Riad during our stay because we’re out and about but it is small and something worth considering if you plan to relax while in Marrakech. They do have an absolutely beautiful view of the sunset in their rooftop. Overall decent stay, could have been a bit better for the value. Staff speaks French, English, Arabic. They understand Spanish but only one or two have some conversational skills, same with Italian. Food was a bit on the pricey side.

It's quiet, comfortable and relaxing once you are inside the riad, and the staff is very helpful. If you are arriving by cab, you will most likely be dropped off near the tower of Kasbah Mosque, which is about as close as you can get by car. From there it's about a 5 minutes' walk. A first-time visitor will find it quite challenging, or even impossible, to find their way to the riad; the best option is to pre-arrange with the riad so one of their staff will meet you where you get dropped off and escort you to the place. Or better still, arrange with the riad for pickup at the airport so that the driver is also aware of the end to end logistics and can contact the riad on your behalf if there is any confusion. You will pass through a crowded, chaotic marketplace and some narrow alleys, and even an opening cut into (what seems like) an old city wall, to get to the riad. If you are looking for a quiet, clean and refined neighborhood for your stay in Marrakech then this is not for you. If you like to be right in the middle of a commercial + residential neighborhood in the old city and stay among the local residents, then you are in the right place. Overall, we had a pleasant stay and we never felt unsafe or harassed. A big plus is that you can walk to many of the top sights in the old city from there, and other common attractions are a reasonable cab ride away. Be prepared to negotiate down the cab fare, or you will be overcharged.

Mohamed y Abdula son los mejores host del hotel, personas increíbles y amables, solamente por fuera fue un poco difícil encontrar el número porqué no se ve bien señalizado.

There’s no doubt this is a stunning property. We stayed in a delux villa which was also beautifully furnished. Being Relais & Chateâux we expected service to be of very high standard which it certainly was not. There’s clearly a lack of leadership and proper training.