Hidden Hall

I don’t understand the positive nature of most reviews. The rooms are tired, the walls are paper thin (you can literally hear when people turn over in bed in adjacent rooms). When we checked in, we were given a room key to a room which was still occupied, thankfully they were not in the room, but from a security perspective, this is hugely worrying. When we were given access to a replacement room, the safe did not work and we had to call maintenance. Despite having 5 suitcases (our stay here was part of a 5 week trip), at no point were we offered any support or assistance. None of this would be ok if it was a budget hotel, but this is not a budget hotel, and there are much better hotels in close proximity (noting the location is good). Hugely disappointing.

Great location. Staff very accommodating

Staff was very helpful and super friendly. Rooms were clean.