Higgston Hotels

"There was no one at the front desk upon check in. A sign indicated to please ring bell for service. Which I did, then waited over 5 minutes with no one to check us in. After driving for over 5 hours, I just wanted to check in and relax. I finally had to call the hotel to get someone to come and check me in. "

"Check in took long waited for 15 min till someone came to the desk .was loud in the hallways after 1 pm called to the front desk no answer .horrible experience first time"

"This house was amazing!! So beautiful, clean, and peaceful. Would 100% recommend. "

"Clean"

"I had a very disappointing experience at this hotel and would not recommend staying here. From the moment I entered the room, there was an unpleasant odor. it did not smell clean or fresh at all. The issues continued throughout the room. The shower had a strong, foul smell, similar to a wet dog. The refrigerator was dusty and visibly dirty, and the microwave had not been properly cleaned. Even the “Do Not Disturb” sign was dirty, which speaks volumes about the level of housekeeping. There were roaches in the room, which is completely unacceptable. The phone was also filthy, with an oily residue as if it had not been cleaned after previous guests. Additionally, there was some type of splattered residue on the bathroom door. Due to the overall lack of cleanliness and sanitation, I felt extremely uncomfortable and chose to leave early. What made the situation worse was the response from the front desk. When I reported the issues, instead of offering an apology or attempting to resolve the situation, I was told to contact the manager on Monday and “maybe” I could receive a discount. That response was dismissive and frankly insulting given the condition of the room. This experience fell far below basic hospitality standards. Cleanliness should never be optional."

"The facility is OK. Sufficient but a little worn around the edges. The staff are all very nice and try to do their best, but some things were just lacking. No butter or cream cheese for the breakfast breads. Pancake maker did not work. The equipment in the exercise room is meager. The box of tissues in the bathroom was almost empty. Just a lot of little things that did not make the place bad, but did make it less than five-star."

"Clean, accommodating, peaceful. Thank you for having such a nice place in a small town. "

"This was our second time visiting this cabin and it didn't disappoint! We absolutely love coming here with the family and are already talking about our next trip! Thank you for a great trip. "

"Everything was wonderful!"