Highland Hills Holidays

I would have rated my stay higher had I not had a bad experience at the Fulton street bar ordering breakfast. I was told to go to the bar to order food to go which I had done. The guy who took my order was all over the place and seemed like he was kinda new. He took my card and proceeded to hold my card at the bar sitting atop the card reading machine for payment. As he was ringing up another customer with my card still sitting on top of the card reader he proceeded to have it their order charged to my card. I told him it charged to my card due to me getting notifications and rudely said I’m refunding it back didn’t apologize or anything. Even after texting the concierge about it nothing was done about it and is still showing as a charge pending on my card. My only other complaint is the shower only has one door so the rest of the shower is wide open with water from your shower spilling on the floor.

It's good that the trip was scheduled as it mentioned in the Expedia app. Some hidden fees are mentioned from the hotels, it could be specified more clearly in the app, so that clears most of the confusion when you arrive at the destination. Overall you can trust and book.

Great property with excellent staff

My room was very quiet and I enjoyed having the kitchen amenities and the balcony. The bed was average. My only negative comments are related to the unusually excessive daily damage deposit that I wasn’t expecting - big upfront unexpected expense! Also there was no bus cart for me to take groceries up to my room - but the bellmen would do it for a set fee. The pool was lovely, but closed at 7pm, which seemed early to me for summer. I enjoyed my stay, but won’t probably return to this resort.

Very new hotel with potential. Had multiple issues with the door lock and there isn’t much noise dampening between rooms. We could hear thumping from kids jumping around above our room and could clearly hear the conversations from the next door room. Made it hard to sleep. Hope the hotel will make improvements.