Yokohama Hotel Guide - Hikawa Maru hotels in Yokohama, Japan.

"I booked the room with a port view. The room itself is a little cramped but the view is beautiful, definitely worth booking. The staff were very helpful and friendly. "

"We had a great stay. The rooms were well equipped. The view was great and the staff were very friendly and helpful. "

"I often stay at this hotel, which is clean, with spacious rooms. I like the location, and most of the staff members are extremely friendly. One negative is that although I have stayed probably 100+ nights over the past few years, the reservations system doesn't recognize me if I book via an agency (e.g. Expedia), which I always do, because the prices are terrible via the hotel's website. Several times I have been given an awful room (brick wall view) and had to change it. Obviously a chain-wide IT problem, but one that should be fixed and it would benefit the hotel's customer service delivery to do so. "

"Very helpful and responsive staff. Nice room. Great breakfast buffet."

"No other hotels in Yakohama are better than the New Grand Hotel that is my most favorite. "

"Really clean and staff is so kind "

"Absolutely fantastic hotel and capsules. Clean showers and washrooms and a delicious free breakfast. Would return and recommend without reservation. "

"Family friendly, and great old school hospitality"

"I felt like I was staying in Japan. The sliding panels, bamboo dividers for the rooms and very efficient lay out gave us the taste of Japanese architecture and family life. "