Hillcrest Holidays

It was the perfect location for the event we were attending

Absolutely no amenities. This is a no frills location. In window air conditioners, no refrigerators etc. The shower was quite bad,clean but maybe 1 foot wide and no conditioner. 2 very small elevators fit maybe 4 or 5 people and there are at least 12 floors. The cleaning crew were blocking the elevators at check in time so there was no way for anyone to use the elevators in a timely manner. The cleaning woman got smart with me. Not everyone has the ability to walk up or down 12 flights of stairs.

The hotel staff are all accommodating, free breakfast have a huge array of choices.

First, this is a great location, and the staff was extremely friendly and helpful. Room was clean and served it's purpose. My only issue was they didn't have the suite we reserved available on our first night at check-in. The staff was very apologetic and offered to give us a different room for the first night and then move to our reserved room the second day for the remainder of our stay. The issue with this was that while I was traveling with a good friend, we were not the share-a-bed kind of friends, and the room they offered us for the first night had only one queen bed with no options for a rollaway. Our suite we had reserved had a separate bedroom and a pullout in the living room, which was perfect for us. We ended up staying in the alternative room the first night, and there was a recliner which I managed to utilize for sleeping. Once we got our reserved room it was a great stay! My only issue is that they offered me a $200 credit for that first night, but I never saw that credit materialize when I balanced the amount afterward. I just don't have the energy to try and bicker for that credit at this point, but clearly while the staff was super helpful and apologetic, something got missed between the promise and the actual execution. I would stay there again, but I would call ahead to confirm multiple times to make sure the room I have is what I'm getting when I arrive.

The hotel is not bad and is in a good location. Our room was clean, the bathtub had rust on it, though. Also, the toilet paper is cheaper than toilet paper in public bathrooms. One of the things that disappointed us the most is that the pictures of the rooftop area are misleading and outdated. The rooftop does not look like what they’re making it look like in the pictures. It’s under construction and covered now.