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"Had to make an emergency trip from California to Hilo. My dad was being energency disembarked from a cruise shio where he was near death for 5 days at sea. Fortunately the Holland America medical team were able to keep him alive to Hilo where i met my mom at the ER. Dad is going to make it home eventually. The staff, especially Cindy at the front desk were BEYOND helpful and showed extreme compassion when dealing with my 79 year old mom and making sure she is as taken care of as they could possibly do. The rooms are very clean and the beds are very comfortable. All we needed was a little confort and quiet after long days at the hospital. The free nightly voucher for a Mai Tai didn't hurt as well. It wasnt a vacation this time, but ill definitely return for one with my wife and kids. Its a very convenient location."

"I love the old Hawaiian look that the Wild Ginger Hotel provides. There were no fancy pictures or decorations but what they did have, gave me a sense of old Hawaii. I enjoyed every bit of staying there and I plan on staying there again."

"This magical place has left a permanent memory."

"Beautiful land around the cabin, we walked to the waterfall and it was really peaceful"

"Rooms were clean Facility pretty old Lots of stairs No elevator"

"The staff was super friendly. Very helpful with questions and information."

"Clean and spacious rooms. Staff was helpful and courteous. Will recommend lodge to others. My family loved the beautiful birds singing outside our window. From our porch, we could see geese and goslings in a small pond. Super cute. Kona is nice but Hilo rocks!!! Great common area. Really clean."

"Very nice stay! Clean, and staff was very nice! Beautiful views too "

"When we first got there, we just had to look at all the amazing rooms and views and artwork; I felt it was the best place that I’ve ever stayed in Hilo. Better than any other rental and better than the Naniloa, even its highest rooms with the most ocean visibility because this place is so peaceful and no stress. It is completely private, plus it is beautiful with a view of the Wailuku River and the sound is heavenly. The living room is stunning, but the large outside balcony is where we hung out most of the time. It seemed every bedroom had a bathroom (perhaps not in the downstairs kid area; we did not have children with us, but my husband did watch TV down there). It is a 16 minute walk to Temple Bar, which has great food and drinks. Because it is so close to downtown Hilo, the location is very walkable and the walk is beautiful. I cannot recommend this house enough for people who love art and style. It also felt very comfortable. The kitchen is huge. There are so many fascinating things like the ancient sink and the servant stairway, which is right next to the main stairway. The original servant’s quarters is a beautiful day room with many-paned windows. There is only one room with a king bed, notably, the shadiest room in the house and therefore the coolest: upper north west. Upper southwest has a Jacuzzi tub that we did not use but looked inviting. This room had a better closet and a nice sitting area. It was just a joy to be in the house and on the grounds. "