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Reviews of Hilo Reeds Bay Hotel

2 out of 5
Hilo Reeds Bay Hotel
175 Banyan Drive, Hilo, HI

Reviews

7.8

Good

Rating 10 - Excellent. 334 out of 1001 reviews" "
Rating 8 - Good. 361 out of 1001 reviews" "
Rating 6 - Okay. 168 out of 1001 reviews" "
Rating 4 - Poor. 77 out of 1001 reviews" "
Rating 2 - Terrible. 61 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dinh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from Hilo Reeds Bay Hotel on 3 May 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

10/10 Excellent

Dinh

Love it
Stayed 1 night in Apr 2024
Response from Hilo Reeds Bay Hotel on 30 Apr 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo Front Desk

10/10 Excellent

Myron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful
Stayed 2 nights in Apr 2024
Response from Hilo Reeds Bay Hotel on 30 Apr 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo Front Desk

4/10 Poor

Sunitha

Disliked: Cleanliness, property conditions & facilities
Very old and dirty place to stay on a vacation
Stayed 2 nights in Apr 2024
Response from Hilo Reeds Bay Hotel on 30 Apr 2024
Thanks for the feedback. Have a nice day

10/10 Excellent

Becca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the parks and water several little beaches and coconut island. Close to several restaurants. And 10 min away from town and shopping
Stayed 5 nights in Apr 2024
Response from Hilo Reeds Bay Hotel on 27 Apr 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful dayFront Desk

10/10 Excellent

Sane

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilo Reeds Bay Hotel on 30 Apr 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo Front Desk

10/10 Excellent

Christopher, Captain Cook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilo Reeds Bay Hotel on 23 Apr 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo Front Desk

8/10 Good

Lorjie May, Ormond Beach

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hilo Reeds Bay Hotel on 19 Apr 2024
Aloha Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hilo Reeds Bay Hotel on 16 Apr 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

10/10 Excellent

Lawrene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful with anything I needed during my stay. I got the ocean view and was greeted by the ultimate view of reeds bay when I awoke. I felt at home here and was sad when it was time to go. Close to so many cool places and restaurants. Great for the price.
Stayed 2 nights in Mar 2024
Response from Hilo Reeds Bay Hotel on 2 Apr 2024
Aloha Thank you for staying with us, we really appreciate your feedback. Mahalo and have a wonderful day Front Desk

10/10 Excellent

Maria

Travelled with family and small children
Liked: Amenities
Loved it very Hawaiian style
Stayed 2 nights in Mar 2024
Response from Hilo Reeds Bay Hotel on 29 Mar 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

10/10 Excellent

Georgette

Stayed 1 night in Mar 2024
Response from Hilo Reeds Bay Hotel on 18 Apr 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

8/10 Good

karen

Travelled with partner
Room was clean, bed comfortable, liked the kitchen amenities in the room and the lanai for our room. Staff very friendly. Building is dated, TV required payment for all shows. Basically met our needs at a fair price.
Stayed 1 night in Mar 2024
Response from Hilo Reeds Bay Hotel on 28 Mar 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

8/10 Good

Kyra

Travelled with partner
Liked: Cleanliness, amenities
It was great I liked that it wasn’t hot without ac.
Stayed 2 nights in Mar 2024
Response from Hilo Reeds Bay Hotel on 28 Mar 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

6/10 Okay

Trina

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilo Reeds Bay Hotel on 29 Mar 2024
Aloha Thank you for your feedback. Have a nice day Front Desk

4/10 Poor

arwin, fresno

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Too old. Not well maintained.
Stayed 2 nights in Mar 2024
Response from Hilo Reeds Bay Hotel on 26 Mar 2024
Thank you for your feedback Have a nice day

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Hilo Reeds Bay Hotel on 26 Mar 2024
Aloha Thank you for staying with us, we appreciate your feedback.Mahalo and have a wonderful day

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Return visit.
Stayed 21 nights in Feb 2024
Response from Hilo Reeds Bay Hotel on 19 Mar 2024
Aloha Thank you so much for stay with us, we really appreciate your feedback. We look forward to your next visit. Mahalo and have a wonderful day Front Desk Reservations

4/10 Poor

Tami

Disliked: Property conditions & facilities
Available parking is very limited.
Stayed 1 night in Mar 2024
Response from Hilo Reeds Bay Hotel on 19 Mar 2024
Aloha Thank you for your feedback. Have a nice dayFront Desk Reservations

2/10 Terrible

McLean

Disliked: Cleanliness, property conditions & facilities
Internet sucks. Tv channels very limited. The floors were sticky so I threw used towels on the floor to walk upon.
Stayed 3 nights in Mar 2024
Response from Hilo Reeds Bay Hotel on 14 Mar 2024
Thanks for the feedback

10/10 Excellent

Steward

Liked: Cleanliness, staff & service, property conditions & facilities
This place was great. Staff are very friendly. Would stay here again.
Stayed 10 nights in Feb 2024
Response from Hilo Reeds Bay Hotel on 11 Mar 2024
Mahalo! For your feedback.

6/10 Okay

Erik

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Staff ignored the do not disturb sign and entered the room.
Stayed 2 nights in Mar 2024
Response from Hilo Reeds Bay Hotel on 11 Mar 2024
Mahalo! For your feedback. We will share this with the housekeeping staff.

8/10 Good

Lucas

Stayed 1 night in Mar 2024
Response from Hilo Reeds Bay Hotel on 28 Mar 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

10/10 Excellent

Marija

Stayed 1 night in Mar 2024
Response from Hilo Reeds Bay Hotel on 28 Mar 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best value for my dollar at any hotel in Hawaii I've been to. Convenient, nice staff, free parking, close to all attractions and what did it for me is that the laundry,dryers, and soda machines are at a low price. They could have jacked up the price a little bit if they wanted too but they just want to be fair. Highly recommended for your stay. They also have 24 hour Security too.
Stayed 5 nights in Feb 2024
Response from Hilo Reeds Bay Hotel on 5 Mar 2024
Aloha Thank you very much for staying with us, we really appreciate your feedback. And we look forward to your next visit. Mahalo and have a wonderful dayFront Desk

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hilo Reeds Bay Hotel on 1 Mar 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk Hilo Reeds Bay Hotel

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hilo Reeds Bay Hotel on 29 Feb 2024
Aloha Thank you for staying with us, we really appreciate your feedback. Mahalo and have a wonderful day Front Desk

10/10 Excellent

Sigita, Fontana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It might not be much to look at but as I stayed fancy down the street, I appreciated the friendly staff and especially the maid service. down the street they won't make your bed or take out the trash unless you ask for it!! Here, they were outstanding!! Would definitely stay again and recommend, which I already have.
Stayed 3 nights in Feb 2024
Response from Hilo Reeds Bay Hotel on 27 Feb 2024
Aloha Thank you for staying with us, we really appreciate your feedback. Mahalo and have a wonderful day Front Desk Hilo Reeds Bay Hotel

10/10 Excellent

Leonida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy my room. I didn;t like hard to get a parking space after dark.
Stayed 2 nights in Feb 2024
Response from Hilo Reeds Bay Hotel on 27 Feb 2024
Aloha Thank you for staying with us, we really appreciate your feedback. Mahalo and have a wonderful day Front Desk Hilo Reeds Bay Hotel

6/10 Okay

Raymond, Kapolei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi did not work at all. Needed to go to lobby to use. Poor cel ph reception so wifi could have helped greatly
Stayed 2 nights in Feb 2024
Response from Hilo Reeds Bay Hotel on 27 Feb 2024
Aloha Thank you for your feedback. Have a wonderful day Front Desk Hilo Reeds Bay Hotel

10/10 Excellent

TIMOTHY

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hilo Reeds Bay Hotel on 20 Feb 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk Hilo Reeds Bay Hotel

10/10 Excellent

Dwight

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing fancy at all. Hotel is old but property is quiet and secure. Room has good amenities, bathroom and shower clean. Definitely will book Reeds Bay again when in Hilo.
Stayed 1 night in Feb 2024
Response from Hilo Reeds Bay Hotel on 20 Feb 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk Hilo Reeds Bay Hotel

10/10 Excellent

Rennie

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Affordable and safe
Stayed 1 night in Feb 2024
Response from Hilo Reeds Bay Hotel on 20 Feb 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk Hilo Reeds Bay Hotel

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hilo Reeds Bay Hotel on 20 Feb 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk Hilo Reeds Bay Hotel

8/10 Good

Philomena

Travelled with group
Ok
Stayed 3 nights in Feb 2024
Response from Hilo Reeds Bay Hotel on 17 Feb 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

8/10 Good

jack

Business traveller
Liked: Cleanliness, staff & service, amenities
This is a very nice location close to the water. The room had a kitchen and a balcony overlooking the water. The room was very clean.
Response from Hilo Reeds Bay Hotel on 17 Feb 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day

6/10 Okay

Richard

Stayed 2 nights in Feb 2024
Response from Hilo Reeds Bay Hotel on 21 Mar 2024
Aloha Thank you for staying with us, and thank you for your feedback.

8/10 Good

Jarred

Travelled with family
Very convenient and close to all the places I needdd to go
Stayed 2 nights in Feb 2024
Response from Hilo Reeds Bay Hotel on 17 Feb 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

10/10 Excellent

Shiqiang, Eagleville

Liked: Cleanliness, staff & service, property conditions & facilities
Good family owned hotel at Hilo. Location is super good. Nice staffs.
Stayed 7 nights in Feb 2024
Response from Hilo Reeds Bay Hotel on 17 Feb 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hilo Reeds Bay Hotel on 17 Feb 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Feb 2024
Response from Hilo Reeds Bay Hotel on 17 Feb 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

4/10 Poor

Naomi

Stayed 1 night in Feb 2024
Response from Hilo Reeds Bay Hotel on 21 Mar 2024
Aloha Thank you for staying with us, and thank you for your feedback.

8/10 Good

Imelda

Liked: Staff & service
It was comfortable enough for the time spent there. The staff was very friendly and made check in and check out very easy..
Stayed 2 nights in Feb 2024
Response from Hilo Reeds Bay Hotel on 17 Feb 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

8/10 Good

Giselle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is my third time staying is just super good location and very affordable and I love that they have washer and dryer
Stayed 1 night in Feb 2024
Response from Hilo Reeds Bay Hotel on 17 Feb 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

10/10 Excellent

Natalya

Stayed 2 nights in Jan 2024
Response from Hilo Reeds Bay Hotel on 21 Mar 2024
Aloha Thank you for staying with us, and thank you for your feedback.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was as described,spacious rooms,a refreshing pool with vistas of the bay.All surrounded by a magnifcant grove of banyan trees
Stayed 7 nights in Jan 2024
Response from Hilo Reeds Bay Hotel on 17 Feb 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and helpful staff. The room was very clean. Easy check in and out. Beautiful view of the harbour!
Stayed 1 night in Jan 2024
Response from Hilo Reeds Bay Hotel on 17 Feb 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

10/10 Excellent

billi

Stayed 7 nights in Jan 2024
Response from Hilo Reeds Bay Hotel on 21 Mar 2024
Aloha Thank you for staying with us, and thank you for your feedback.

4/10 Poor

Brian

Business traveller
Disliked: Amenities, property conditions & facilities
Clean room, but very dated. Room smelled like the last few guests had smoked in it. Noise was an issue since there is no AC so windows had to be left open. No elevator. A key is as issued. An actual metal key.
Stayed 1 night in Jan 2024
Response from Hilo Reeds Bay Hotel on 17 Feb 2024
Aloha Thank you for your feedback.

8/10 Good

Eva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hilo Reeds Bay Hotel on 17 Feb 2024
Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk