Hinckley City Hall

I was very disappointed to book and prepay a king room and end up with two queens. I dislike the two queens rooms- very little space outside of the beds, bad angles all around to the TV etc. I was told it was because they were “so busy”. Well, I rebooked and paid for my room choice so busy should not have mattered. Nearly $400 a night is a lot for a room type I dislike. Next, I called room service for over an hour with no answer. You can no longer order from the TV so it just was not available. A First World Problem for sure but if you are going to say it’s available make it available. The theatre is great, saw ZZ Top. Steakhouse and spa from my previous visits excellent. Staff is normally good too. Going forward I may just avoid weekends and shownights for the hotel. The registration line was literally a city block long at the desk- like they did not have staff capacity for all the people. It made Vegas lines look small. I checked my bag with the bell desk and checked in later in the evening after the show- maybe that lead to the room issue but you get charged for a night regardless and there is no “check in by” time stated so my room should not have been given away. I got a couple of rooms for Christmas Eve/day hopefully that goes smoothly.

Great hotel for business travel, spyglass downstairs is a bonus. Will stay again

The bed sheets were horrible. Made noise every time you moved. Clean and noisy