Hirogawa Holidays

Everything was great!

The stand out about this hotel is the people. Everything with the property is excellent. But a hotel is about people. The people that care for you here are so lovely and warm that they feel more like family. You really look forward to seeing them every day and engaging them on the traditions and culture of Japan.

great stay, service was excellent and then hotel was very nice. location is also probably one of the best in the area

Rooms was on the larger side for Tokyo. Staff who checked us in said he'd upgraded us to a larger room. It was a corner room overlooking the street. Hotel is a bit weird location wise. The entrance is from the alley behind the street, and the lobby is on the second floor. So you check in on the second floor. Easy once you understand, confusing the first time. There is a drug store as well as a Lawson's on the first floor. Hotel is close to the train station, so easy to get around. Trains have tap in / tap out, so use a credit card / phone etc to tap into the station, use same card / device to tap out. Very convenient. Parking is a bit awkward. There is a huge underground parking just opposite the hotel in the street. But it is confusing to get into. Lots of one ways, and confusing to find the entrance. Once you find the car entrance, lots of parking. The human exit is right next to the hotel. Onsen was fine, though limited onsen amenities compared to other Onsens we have used.

The staff was amazing. Everything was clean