Check in is not until 4, so we went to our cold room and turned the heater on, then dow to dinner on site where we drank. Having wanted to swim, we went to get ready and our room was a frigid 64 degrees. We turned it up, thought it was warming, but it was not warm enough for wet hair and the pool was about to shut down. We turned on the emergency heat and again thought it was warming and buried ourselves in the bed. 5 am was the latest we could take, calls to the front desk where i itially unanswered. The excuse was the attendant was checking on the construction marring the halls and parking lot. She did offer ti open another room for us to shower in, but nothing for our miserable experience and lack of access to amenities we paid for. They did ask us to come again. I expect service for d7ch an expensive stay and not nonchalance of their failure to provide cited services. Johhny Morris you should be ASHAMED!