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Reviews of OHANA Waikiki East by OUTRIGGER

3 out of 5
OHANA Waikiki East by OUTRIGGER
150 Kaiulani Ave, Honolulu, HI

Reviews

8.2

Very good

Rating 10 - Excellent. 738 out of 1697 reviews" "
Rating 8 - Good. 548 out of 1697 reviews" "
Rating 6 - Okay. 228 out of 1697 reviews" "
Rating 4 - Poor. 101 out of 1697 reviews" "
Rating 2 - Terrible. 82 out of 1697 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Close to the beach and all amemities of the area. Great staff. Very helpful. Clean and very comfortable. Only downfall was a small shower. Would definitely stay again. Big shout out to Angie and staff at reception desk, Gerald & John for luggage handling. Also, a shout out to the security guard who gave us info where to find a special souvenir. Many thanks to all the staff, you really enhanced our stay. Thank you.
Stayed 5 nights in Apr 2024

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service from all staffs. Definitely be back again!
Stayed 8 nights in Apr 2024

10/10 Excellent

Jayden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and helpful staff
Stayed 3 nights in Apr 2024

2/10 Terrible

Raymond

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Should have been comped a lot of things like parking fees. I didn't receive notifications of hotel renovations until 36 of hotel make over when it was to late to switch hotels. I spent 10 nights there with construction makeover with no ice machine (had to call room service) still charged $20 a day for parking. No microwave or amenities. Pain extra fo Waikiki side room am was stuck on pool side and level 3 3 . Staff was nice outside of the attitude given from maid services for not wanting everyday cleaning. Overpaid for this experience. Will not return to a Outrigger hotel.
Stayed 10 nights in Apr 2024

8/10 Good

Carolyne

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

It was a great stay and the staff was very helpful
Stayed 1 night in Apr 2024

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff saved the day...major construction was really irritating. The staff provided CS to resolve some of the annoyance.
Stayed 11 nights in Apr 2024
Response from OHANA Waikiki East By OUTRIGGER on 26 Apr 2024
Aloha Steve,Thank you for taking the time to share your feedback. We appreciate hearing about your experience and will use it to continuously improve our services. We look forward to welcoming you again in the future!

8/10 Good

Jong sin, Oakland Gardens

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it.
Stayed 2 nights in Apr 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 25 Apr 2024
Aloha Jong Sin. Thank you for your feedback. We truly appreciate knowing about our guest's experiences so we can celebrate our successes and are working hard to address our challenges to better serve you in the future. Warm Island Regards, OHANA Waikiki East by OUTRIGGER Management

8/10 Good

Jessica

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service
The room was dated and the ac was horrible. The staff was very friendly and gave us fans to fix the ac problems.The location made it worth it. We didn’t spend much time in the room. If the price was right I might stay again but it was not worth what I paid when I stayed.
Stayed 7 nights in Jan 2024
Response from OHANA Waikiki East By OUTRIGGER on 26 Apr 2024
Aloha Jessica,Thank you for your feedback. We truly appreciate knowing about our guest's experiences. Our sincere apologies if our hotel room did not meet your expectation and are working hard to address our challenges to better serve you in the future.

8/10 Good

Verna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located for access to Waikiki area and beach.
Stayed 2 nights in Apr 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 25 Apr 2024
Aloha Verna. Thank you for sharing your feedback! Our central location allows guests access to all that Waikiki has to offer

8/10 Good

Glen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was under construction during the day so it was loud. The pool attendant Shannon was very good. Made the pool area very nice to rest. All the staff were very friendly.
Stayed 4 nights in Apr 2024
Response from OHANA Waikiki East By OUTRIGGER on 26 Apr 2024
Aloha Glen,Thank you for taking the time to share your feedback. We appreciate hearing about your experience and will use it to continuously improve our services. We look forward to welcoming you again in the future!

10/10 Excellent

Wilson Hop, Yuba City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 25 Apr 2024
Mahalo Wilson Hop for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

10/10 Excellent

Donna Anne Gilboy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 7 nights in Apr 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 23 Apr 2024
Aloha Donna Anne Gillboy. Thank you for sharing your positive experience with us! Mahalo for the 5 out of 5 rating. We look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

6/10 Okay

john, mississauga

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Thé property is nice and clean. The blackout curtains don’t close all the way so a lot of light gets in. Also, the coffee maker in our room was difficult to work and there were no coffee cups.
Stayed 1 night in Apr 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 23 Apr 2024
Aloha John. Mahalo for providing your experience with us! We appreciate your invaluable feedback and will be sharing your review with our Management team to rectify this matter. Once again, thank you for being a valued guest and we look forward to welcoming you back! Warm Island Regards, OHANA Waikiki East by OUTRIGGER.

6/10 Okay

Dale

Travelled with partner
Liked: Staff & service
Very noisy due to construction around the hotel as well as in the hotel. Rooms are run down and need updating. Staff were excellent.
Stayed 4 nights in Apr 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 23 Apr 2024
Aloha Dale. Mahalo for providing your honest feedback. We sincerely apologize that our transformation project has caused a disruption to your stay with us. Unfortunately, construction noise is paired with the work being done to elevate our property and improve offerings for guests to enjoy. We hope we get the chance to welcome you back post-renovation and re-experience the true essence of the OHANA East! Warm Island Regards, OHANA Waikiki East by OUTRIGGER Management

8/10 Good

Janine

Travelled with family
Liked: Amenities
The construction was very loud
Stayed 5 nights in Apr 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 23 Apr 2024
Aloha Janine. Thank you for your feedback. We sincerely apologize that our transformation project has caused a disruption to your stay with us. Unfortunately, construction noise is paired with the work being done to elevate our property and improve offerings for guests to enjoy. We truly appreciate knowing about our guest's experiences so we can celebrate our successes and are working hard to address our challenges to better serve you in the future. Warm Island Regards, OHANA Waikiki East by OUTRIGGER Management

10/10 Excellent

William, Jupiter

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so helpful and friendly! The newly renovated room was great!
Stayed 6 nights in Apr 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 23 Apr 2024
Mahalo William for the 5 out of 5 rating. Thank you for sharing your wonderful feedback on our hosts! We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

10/10 Excellent

Kendall

Travelled with family
Although the hotel was under renovation the staff was very kind and hospitable. They gave us a room upgrade due to the fact our booked room was unavailable. All in all a great experience. We will return soon.
Stayed 5 nights in Apr 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 23 Apr 2024
Mahalo for the 5 out of 5 rating. We value each of our guests, as we know that you have a choice when deciding where to stay while here in Honolulu. If we have the opportunity to welcome you back again, please do not hesitate to let me know and I will be sure your next stay is exceptional. We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 23 Apr 2024
Mahalo Michael for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

4/10 Poor

Vitaliy, Camarillo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Apr 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 23 Apr 2024
Aloha Vitaliy. Mahalo for your feedback. We sincerely apologize that we failed to create an enjoyable experience for you. If you have any additional feedback you would like to share with us, please feel free to reach out. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

4/10 Poor

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I enjoyed the room and the amenities here however there were definitely a few issues. For one when we parked our car in the lot the person at the front desk told us is was 40 dollars a day. Which I was willing to pay, but when it came time to pay at the end she told us that there was an additional 27 dollars a day on top of that. It completely not fair and very misleading. Also When we showed up to the hotel there was an extra 150 fee when we checked. I was under the impression we had already payed for fees and the nightly rate online. I felt this was all very dishonest and misleading. I would not recommend this hotel to others.
Stayed 5 nights in Apr 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 16 Apr 2024
Aloha Ryan. Thank you for providing your invaluable. We sincerely apologize if you were not properly informed of our daily resort charge. Our management team will be in contact with you to discuss further into this matter.

8/10 Good

Steven Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Rooms need a microwave. Property is going through remodel. Overall great.
Stayed 5 nights in Apr 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 16 Apr 2024
Aloha Steven. Thank you for sharing your feedback with us. We are happy to share that we offer microwaves upon request. We sincerely apologize you were not properly informed. We look forward to welcoming you back post renovation to experience the true essence of the OHANA East!

8/10 Good

Maria Corazon, Bowmanville

Travelled with partner
Liked: Cleanliness, staff & service
Stayed at Ohana Waikiki East for 18 nights. Great location to Waikiki Market across the street, Royal Hawaiian Centre and International Marketplace. The hotel was undergoing renovations during our stay and unfortunately could not experience their new lobby - I'm sure it will be great. Staff was accomodating with our requests for ice and housekeeping items. The newly renovated rooms are nice, only thing missing is a microwave and maybe a larger fridge. Please add heating to the pool - it was too cold for swimming during our stay and we ended up going to the beach instead.
Stayed 18 nights in Mar 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 16 Apr 2024
Aloha Maria. Thank you for being a valued guest at the OHANA East and sharing your positive feedback with us! Our central location allows guests access to all that Waikiki has to offer. We truly appreciate knowing about our guest's experiences so we can celebrate our successes and are working hard to address our challenges to better serve you in the future. Warm Island Regards, OHANA Waikiki East by OUTRIGGER Management

10/10 Excellent

Askar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 23 Apr 2024
Mahalo Askar for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
close to everything and staff are very friendly.room is nice except for the bed
Stayed 5 nights in Apr 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 16 Apr 2024
Aloha Jennifer. Thank you for being a valued guest at the OHANA East and taking the time to share your wonderful experience with us. Our central location allows guests access to all that Waikiki has to offer. We look forward to welcoming you back at the OHANA East.

8/10 Good

Sandra, highland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was remodeled and beautiful. Waikiki and restaurants were accessible and near by walking distance
Stayed 5 nights in Mar 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 10 Apr 2024
Aloha Sandra. Thank you for being a valued guest at the OHANA Waikiki East by OUTRIGGER. We appreciate your wonderful feedback on our newly renovated rooms. We hope to welcome you back after our completion of our renovation. Warm Island Regards, OHANA Waikiki East by OUTRIGGER.

6/10 Okay

Joyce

Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 10 Apr 2024
Aloha Joyce. Thank you for your feedback. We strive to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay relaxing, invigorating, stimulating and filled with positive interactions. Warm Island Regards, OHANA Waikiki East by OUTRIGGER Management

8/10 Good

catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked 2 rooms (family trip) first nite the room next to my nieces the guest were very loud and my nieces couldn’t sleep until 4am they said they called security and nothing was done very disappointed….I was not aware that construction was going on, on the property and across the street. Across the street they started at 7am ugh!!!! Really… but that’s not the hotels fault,overall the staff was very nice and clean will I stay there again yes I will
Stayed 4 nights in Mar 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 10 Apr 2024
Aloha Catherine. Thank you for being a valued guest at the OHANA Waikiki East by OUTRIGGER. We sincerely apologize that our transformation project has caused a disruption to your stay with us. Unfortunately, construction noise is paired with the work being done to elevate our property and improve offerings for guests to enjoy. We know our management team has been in contact with you. We thank you for your understanding. Warm Island Regards, OHANA Waikiki East by OUTRIGER.

8/10 Good

Kevin Byron

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Renovation taking place, but we were aware of that. A minor inconvenience well worth it considering reduced price because of it
Stayed 7 nights in Feb 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 10 Apr 2024
Aloha Kevin Byron. Thank you for providing your feedback with us. We sincerely apologize that our transformation project has caused a disruption to your stay with us. Unfortunately, construction noise is paired with the work being done to elevate our property and improve offerings for guests to enjoy. We hope we get the chance to welcome you back after our completion. Warm Island Regards, OHANA Waikiki East by OUTRIGGER.

4/10 Poor

Thomas

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was under construction, loud and noisy. There was a day that we lost warm water and the hotel had to do an emergency shutdown from 8 AM to 1 PM, very inconvenient especially since we had outdoor events planned early in the morning, so we couldn't wash up properly. Great service from the staff, but we were not aware of this prior to booking this property, I would have booked elsewhere if I knew that the construction was going to be happening during our stay.
Stayed 6 nights in Mar 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 10 Apr 2024
Aloha Thomas. Thank you for providing your invaluable feedback. We sincerely apologize that our transformation project has caused a disruption to your stay with us. Unfortunately, construction noise is paired with the work being done to elevate our property and improve offerings for guests to enjoy.

6/10 Okay

Roseana

Liked: Staff & service
I was unaware that the hotel was under some construction until I checked in. Could not use the pool so had to go to another hotel which I preferred not to do. Otherwise it was a pleasant stay
Stayed 4 nights in Apr 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 10 Apr 2024
Aloha Roseana. Thank you for sharing your feedback with us. We sincerely apologize that our transformation project has caused a disruption to your stay with us. Unfortunately, construction noise is paired with the work being done to elevate our property and improve offerings for guests to enjoy.

6/10 Okay

Mara

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location was great with lots of shopping and restaurant options and a quick walk to Waikiki beach. The staff were awesome as well but the hotel was under renovation and I wasn’t informed of the construction. There was no hotel lobby and the elevators were a little confusing, and the rooms we stayed in were musty with very thin walls.
Stayed 2 nights in Mar 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 4 Apr 2024
Aloha Mara. Thank you for your feedback. We truly appreciate knowing about our guest's experiences so we can celebrate our successes and are working hard to address our challenges to better serve you in the future. Warm Island Regards, OHANA Waikiki East by OUTRIGGER Management

8/10 Good

Jesus Hector tapia

Liked: Cleanliness, staff & service
Property is a little out dated compared to other hotels its old
Stayed 5 nights in Mar 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 4 Apr 2024
Aloha Jesus Hector Tapia. Thank you for your feedback. We truly appreciate knowing about our guest's experiences so we can celebrate our successes and are working hard to address our challenges to better serve you in the future. Warm Island Regards, OHANA Waikiki East by OUTRIGGER Management

10/10 Excellent

Earl

Travelled with partner
Liked: Amenities
We had a great room facing Waikiki beach and were a close walk to it. Lobby under construction and laundromat temporary closed so had to walk a mile to do our laundry. Also lots of noise from construction Our kickenette room was only a counter with a sink and bar size fridge.
Stayed 3 nights in Mar 2024
Response from OHANA Waikiki East By OUTRIGGER on 30 Mar 2024
Aloha Earl,Thank you for taking the time to share your feedback. We appreciate hearing about your experience and will use it to continuously improve our services.

4/10 Poor

Jared Nathan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is in a great location. Easy walk to the beach. Right next to the international market. Lots of nearby restaurants. Know the hotel is under renovation. In its current state, especially if you get an old room that hasn’t been updated this is the equivalent of a 1 star hotel/motel. Worn and dirty wallpaper. Chipped paint. Since the lobby is closed you enter through a converted room in the parking structure. Immediately after checking in we were looking into refund options and other hotels in the area because it really wasn’t an ok space to stay. The staff were great and moved us to an upper level that had been renovated. This is a huge improvement. New wallpaper and paint and carpet. No longer a “gross” hotel you’d assume you’d get for 30-40 dollars near a truck stop. But the renovation is just removing the grime and some of the wear and tear. The trim around the doors is still terribly chipped and worn, just painted over. The doors both front and between rooms have gaps all around letting both light and sound through. Our room had two doors two two adjoining rooms. Unlike usual hotel rooms where there is a door on each side there was just one with a lock on each side. When the folks in the room next door decided to fight and argue starting at 430 am the first night it was like we were in the same room. They are updating a renovating the whole place so we just let it slide that the shower head didn’t work and used the wand to shower all week.
Stayed 6 nights in Mar 2024
Response from OHANA Waikiki East By OUTRIGGER on 30 Mar 2024
Aloha Jared Nathan,Thank you for taking the time to express your concerns and state your experience. We are so sorry for the negative impression we left on you, however, we sincerely appreciate your feedback, as it will help us to improve our overall service.

4/10 Poor

McClure

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from OHANA Waikiki East By OUTRIGGER on 30 Mar 2024
Aloha McClure,Thank you for taking the time to share your feedback.

8/10 Good

Lissa

Liked: Staff & service, amenities
Friendly front desk staff - building under renovation but wasn’t in the room during the day.
Stayed 3 nights in Mar 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 30 Mar 2024
Aloha Lissa. Thank you for sharing your feedback with us and being a valued guest at the OHANA East. We will share your positive words to the front desk team so we can celebrate! We look forward to welcoming you at the OHANA East again! Warm Island Regards, OHANA Waikiki East by OUTRIGGER Management

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the stay was great. The room was clean, building was quiet…BUT there was a lot of construction noise in the early morning and navigating the entrance around the construction was a little annoying. I’d still recommend staying here and look forward to seeing the final result of all that work!
Stayed 5 nights in Mar 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 27 Mar 2024
Mahalo Kristen for sharing your feedback with us and we are happy to hear you enjoyed your time with us. We sincerely apologize for the transformation that was being done during your stay, but please note we remain committed to ensuring you an enjoyable time. We hope we get the chance to welcome you back at the OHANA East!

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was excellent. It was very close to the beach and shopping.
Stayed 4 nights in Mar 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 27 Mar 2024
Mahalo Emily for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

8/10 Good

David Widjaja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They’re doing some construction work so it’s noisy sometimes
Stayed 14 nights in Mar 2024
Response from OHANA Waikiki East By OUTRIGGER on 24 Mar 2024
Aloha David, Thank you for taking the time to share your feedback. We appreciate hearing about your experience and will use it to continuously improve our services. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

YOLANDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That worker was very pleasant and available at all time and the place was nice in clean
Stayed 4 nights in Mar 2024
Response from OHANA Waikiki East By OUTRIGGER on 24 Mar 2024
Aloha Yolanda,Thank you for the feedback! We look forward to welcoming you again in the future!

10/10 Excellent

Abhijit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, close to the beach and other attractions
Stayed 2 nights in Mar 2024
Response from OHANA Waikiki East By OUTRIGGER on 24 Mar 2024
Aloha Abhijit,Thank you for the feedback! We look forward to welcoming you again in the future!

6/10 Okay

Rosa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from OHANA Waikiki East By OUTRIGGER on 23 Mar 2024
Aloha Rosa,Thank you for taking the time to share your feedback. If there's anything specific you'd like to address or if you have have any further comments, please don't hesitate to reach out directly to our team. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Danesa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was prefect, thank you for the hospitality
Stayed 3 nights in Mar 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 20 Mar 2024
Aloha Danesa. Thank you for providing your feedback. We strive to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay relaxing, invigorating, stimulating and filled with positive interactions. Warm Island Regards, OHANA Waikiki East by OUTRIGGER Management

10/10 Excellent

Corinthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a beautiful freshly renovated room. There was a little water issue but the staff promptly addressed this issue and immediately assigned us a new room with an upgrade. They took very good care of us during our stay and Angie, Josh, and Melissa were spectacular front desk agents and greeted us by name each time we passed thru the lobby. Definitely reccomend Ohana East to anyone staying in Waikiki!
Stayed 4 nights in Mar 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 20 Mar 2024
Aloha Corinthia. Thank you for providing your lovely feedback with us. We appreciate the shout out for Angie, Josh and Melissa. We will be sure to pass this along so we may all celebrate! We hope we get the chance to welcome you back at the OHANA East!

8/10 Good

Darren, BALACLAVA

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 1 night in Mar 2024
Response from OHANA Waikiki East By OUTRIGGER on 23 Mar 2024
Aloha Darren,Thank you for the feedback! We look forward to welcoming you again in the future!

8/10 Good

Robert Jamot

Travelled with group
Liked: Amenities
It was quiet , walkable to everything I had fun
Stayed 4 nights in Mar 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 20 Mar 2024
Aloha Robert Jamot. Thank you for providing your feedback. Our central location allows guests access to all that Waikiki has to offer. We hope we get the chance to welcome you back at the OHANA East!

8/10 Good

Emily gabrielle

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 6 nights in Feb 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 20 Mar 2024
Aloha Emily Gabrielle. Thank you for your feedback. We truly appreciate knowing about our guest's experiences so we can celebrate our successes and are working hard to address our challenges to better serve you in the future. Warm Island Regards, OHANA Waikiki East by OUTRIGGER Management

2/10 Terrible

Wendy

Stayed 7 nights in Feb 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 20 Mar 2024
Aloha Wendy. Mahalo for your feedback. We sincerely apologize that we failed to create an enjoyable experience for you. If you have any additional feedback you would like to share with us, please feel free to reach out. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

4/10 Poor

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 20 Mar 2024
Aloha Kenneth. Mahalo for your feedback. We sincerely apologize that we failed to create an enjoyable experience for you. If you have any additional feedback you would like to share with us, please feel free to reach out. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management