Horner Hotels

"Rooms are clean, staff is friendly and helpful, the oatmeal for breakfast could be better, it’s always very watery."

"There wasn't hot water to shower with. The water temp was at best lukewarm. "

"Fantastic"

"Our room was great. We use this hotel to travel north."

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"We did not eat breakfast; breakfast area was questionable. No fruit, or individual milk bottle/carton. Parking was easy, coinvent, well lighted area and felt safe. We booked an efficiency std room w/ queen bed. We checked in @ 730 pm after driving over 10 hours and 600 hundred miles. The desk called our room around 1130 pm stating we were in the wrong room and charged to another person's credit card. I explained it was obviously issued to us by their management team and I paid via Hotel's.com with my credit card and a gift card prior to our arrival. He was very adamant we were in the wrong, was going to investigate further and call me back, which he did not. When we checked out the next morning the am desk clerk did not know anything about the previous night's call. The room did not have any hand soap in the bathroom or shower, only shampoo/conditioner in full size bottles."

"The floor wasn’t vacuumed. The shower curtain had black handprints on it. There was a dirty washcloth hanging up. The tub didn’t drain. Hair all over tub."

"Hotel was disgusting rugs very dirty going to the rooms, first room we got no fire detector hooked up, found part of it in a drawer outdated (2012), they then gave us another room, door chain lock did not work, plug in bathroom sink broke, then get ready for bed and found 2 stink bugs just above the bed and another one on a different wall. Needless to say we were not a happy customer , I reported this to the girl on our way out, and she told me she wasn’t surprised, that other customers complain of the same issues, and nothing was ever done about it. Also upon arrival desk clerk standing outside entrance smoking with others, only time she seemed to go to counter was when a customer arrived. I cannot believe Hotels.com associates with hotels like this one!! "

"They were doing construction ,that's what the desk clerk says as to why the filth. I never stayed there it was to unclean for us. The clerk was nice and honest so I appreciate that.The pictures that Expedia has is a hoax . They attempted to give us a room with a door that leads to the next room with some kind of chair against it with advanced notice that there may be a lot going on with the neighbors but just stuck it up. They couldnot/would not refund me or referral to sister company. I called Expedia they couldn't /wouldn't help me said wait for a call back (so basically left me on the street) They never called me back with a solution ,never refunded the acct. Im from LosAngeles CA visiting West Virginia they didn't care if I didn't have a way to pay for stay somewhere else. I even paid for so called insurance. This really shocked me cause I trusted them."