When we arrived, we couldn't get into the house because of a problem with the front door but the property manager came to us immediately to get this corrected. The property was located in a wonderful area that was minutes from downtown but off to itself in a serene part of Lake Catherine. The kitchen provided absolutely everything you could possibly need to be comfortable. The view was beautiful from the one balcony out of three that we could actually use (sign requested top balcony not be used and bottom was too dirty to use). However, the outside cleanliness of this property left much to be desired. Two problems with the house.....1. our soap bottles in all 3 bathrooms were filled with 25% soap and 75% water and the bathrooms were less than clean, housekeeping needs to be addressed about this immediately. 2. Cleanliness of the outside left much to desired. We could only use 1 of the 3 balconies....for the property to be advertised as a lake house, the balcony by the water was dirty....furniture was not clean and cushions had mildew, dirt and cobwebs took over and deck/boat slips couldn't be walked on because dried geese poop was every where, grill looked like it hadn't been taken care of. The top balcony was closed off to use for whatever reason which was not shared in the listing or by the property manager. For anyone wanting to enjoy the outside on water's edge, you had to do it from the one balcony that was clean enough to sit on even though the hand rails were covered in cobwebs. The entryway to the house was also covered in cobwebs. Again, the location was superb and we did enjoy being there but the lack of outside use and cleanliness is what brings this review to 3 stars.