Holiday Homes in Hot Springs

"This was the worst stay I have ever had at a Holiday Inn, by far. We are usually very happy with all Holiday Inns. To begin with, we ordered groceries to pick up upon our arrival for our family to have for lunches and snacks. We loaded the refrigerator, not knowing that it was broken until the next day. We called. He kicked it a few times, said it’s running and he could feel the cold. So we went out to our adventures for the day. That evening, we realized it was, in fact, not working. So I called and they said maintenance wouldn’t be back until the morning. At this point, I believe the refrigerator was probably warmer than our room. So we had to wait until the next day when he replaced it, after replacing someone else’s (so the food is continuing to spoil). He did replace it while we were out, moved our food over, but didn’t take the old fridge out. So we had to push the fridge out to the hall. We were too afraid to eat The Dairy and some leftovers, and the new fridge then froze some items. So it was just a mess. The carpet next to the air conditioning was constantly wet, which we didn’t realize initially. So the covers for my son were soaking wet and you couldn’t walk over there. They gave us a fleece blanket to replace it which was not as comfortable. I specifically asked the front desk if the housekeeper would come by and vacuum and replace towels he said they always come by and to those basics, and a few more, but our room was never vacuumed. The list goes on…."

"The only thing about this hotel is the proximity to downtown. The breakfast was terrible, the staff unfriendly, and the rooms were not clean (hairs in shower, a dirty towel, etc). For a holiday weekend, it was a ghost town and now I understand why!"

"Clean and good service"

"This is my 3rd attempt to give The Arlington a chance. And it was my last attempt. We found moldy cheese under the bed, the shower drain cap was missing so it was just an open hole in the shower. The carpet is the same as it was probably 20+ years ago and it shows. HOWEVER - The staff is very friendly and professional, so that was refreshing. "

"I can’t stress enough, how important it is to have a clean room and facility. Our room was clean, updated and nice. The facility was clean and quiet, the staff were friendly and welcoming. The breakfast offered many items to choose from and the dining area was very clean. They allow pets, I think the first one is free."

"Not the highest quality hotel. "

"Had a great time The staff there very professional and friendly "

"Yes"

"Everything was great at the hotel they just need a turkey option for breakfast for those who don't eat pork and the young lady that was at the front desk didn't hardly speak English and couldn't understand a lot of the customers that's the only thing that was a problem."