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Reviews of Motel 6 Webster, TX - Houston - Nasa Lake

2 out of 5
Motel 6 Webster, TX - Houston - Nasa Lake
1001 West NASA Parkway, Webster, TX

Reviews

7.0

Good

Rating 10 - Excellent. 292 out of 1001 reviews" "
Rating 8 - Good. 280 out of 1001 reviews" "
Rating 6 - Okay. 181 out of 1001 reviews" "
Rating 4 - Poor. 113 out of 1001 reviews" "
Rating 2 - Terrible. 135 out of 1001 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kailyn

It’s great
Stayed 1 night in Apr 2024

8/10 Good

Ronda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the way the property is lit up at night. It's safe and comfortable to walk my dog at night. This is the best motel 6 I've stayed at. The staff members that I have interacted with have been nice and helpful. I really appreciate that. I would definitely recommend this motel to anybody.
Stayed 2 nights in Apr 2024

10/10 Excellent

Damian, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good management
Stayed 1 night in Apr 2024

10/10 Excellent

Dixie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What I liked was the quiet nice environment the building being separated and I didn't like the vending machines and ice machine up office
Stayed 1 night in Apr 2024

10/10 Excellent

Alexis, Magnolia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
The whole entire motel experience was great
Stayed 3 nights in Apr 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service
It was very clean and comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
fast check in quiet convient
Stayed 1 night in Apr 2024

6/10 Okay

Nathaniel

Liked: Cleanliness, staff & service
So, my room was clean, and staff was nice. The problem is that the people in the room next to me were fighting all night, and it kept waking me up.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 30 Apr 2024
Hi Nathaniel, We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Natalie #Team6

10/10 Excellent

Kailyn

Liked: Cleanliness
Great
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Kailyn,Thank you for the perfect rating!! Maz K.#Team6

10/10 Excellent

Kailyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 30 Apr 2024
Hi Kailyn, Thank you for the 5-star rating!Natalie #Team6

6/10 Okay

Shankea

Liked: Property conditions & facilities
Not what I expected but it okay
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 30 Apr 2024
Hi Shankea, Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving.We hope to see you back soon!Natalie #Team6

10/10 Excellent

Kailyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Kailyn,Thank you for the perfect rating!! Maz K.#Team6

2/10 Terrible

Amyn

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t change bedsheets no soap for shower dirty bathroom old towel
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Amyn,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

LaTasha

It wasn't bad for the price... Staff was ok...
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi LaTasha,Thanks for your review, we really appreciate the support. Maz K.#Team6

4/10 Poor

Tina

Disliked: Cleanliness
Roaches.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Tina,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

10/10 Excellent

Mutasim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 4 nights in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Mutasim,Thank you for the excellent rating!! Maz K.#Team6

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the money. Wouldn't hurt to provide some hygiene products. Older facility but well maintained.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Christopher, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

6/10 Okay

Robin

Liked: Cleanliness, staff & service
Disliked: Amenities
They leave their lights on. People hang out in the parking lot that may not rent there. They don't have small ice boxes or microwaves in most of their rooms and most hotels around here do.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Robin, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

10/10 Excellent

Kailyn

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice little spot to crash
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Kailyn,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

4/10 Poor

Demeka

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom vent was hanging from the ceiling and the blanket for the bed was like a full size blanket for a king size bed.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Demeka,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Rashelle

Liked: Cleanliness, staff & service, property conditions & facilities
Construction was the only issue
Stayed 1 night in Mar 2024
Response from Nancy Y. on 17 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Jaida

Stayed 1 night in Apr 2024

6/10 Okay

Chad

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi ChadThanks for your review, we really appreciate the support. Lilith#Team6

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Brandy,Thank you for the perfect rating!Lilith#Team6

6/10 Okay

Robin

Stayed 1 night in Mar 2024

6/10 Okay

lorgi

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
I found small roaches, arguing outside but its a motel 6 so I don't expect much. The room was clean though
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Lorgi,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Catherine, Bulverde

Travelled with family
Liked: Cleanliness, staff & service, amenities
Bathroom sink was clogged. It drained way too slowly. Bath towels were small, thin & scratchy. We asked for room with refrigerator and was switched to handicapped room very easily. Location to 45 was perfect. Price was right.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 3 Apr 2024
Hi Catherine, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

2/10 Terrible

Sherry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 4 Apr 2024
Hi Sherry,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Natalie #Team6

8/10 Good

Jasmine

Liked: Cleanliness, staff & service
Everything was great especially for the price. However, I tried to turn the heat on and it set of the smoke detector at 2am.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 3 Apr 2024
Hi Jasmine, We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Natalie #Team6

2/10 Terrible

Benjamin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was dirty and there were dead roaches in the shower. The bed had stains and just overall smelled disgusting
Response from Brand Experience Team on 3 Apr 2024
Hi Benjamin, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

4/10 Poor

Anita

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Clerk was warm, friendly. Room was small, cheap, stinky from cigarettes. Clerk offered to trade room. But it was on 2nd floor. Stairs--no elevator. We left, lost money but slept in a better place
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 26 Mar 2024
Hi Anita,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

2/10 Terrible

Pouy

Disliked: Staff & service, property conditions & facilities
Rude service. No Cable and no wifi and no internet service. AC was broken - moved to another room and the next door people were screaming all night
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 26 Mar 2024
Hi Pouy,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Eli

Liked: Amenities
It’s close to great restaurants!
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 26 Mar 2024
Hi Eli, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

8/10 Good

RYAN ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities
Great for the price. Staff very friendly and helpful. Close to stores and restaurants if walking.
Stayed 3 nights in Mar 2024
Response from Nancy Y. on 19 Mar 2024
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

10/10 Excellent

AndreW

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 21 Mar 2024
Hi Andrew, Thank you for the perfect rating!Natalie #Team6

6/10 Okay

Regina

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The second floor balcony looks like it can fall any moment, floors feel like rolling hills due to settling, no bath soap, shampoo anything like that, door has gap at bottom and top due to settling... Unfortunately I will never be staying at this site again
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Regina, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Luis,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Nathaniel

Liked: Cleanliness, staff & service
Service was good and my room was clean. However, my bed did not have a comforter on it, and it got a little cold during the night.
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 6 Mar 2024
Hi Nathaniel, We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pleasant and helpful. Especially Chuck (I believe) he scheduled the first stay for me and Liana, she helped get a bus ticket to my husband . I am in New Mexico and he needed help, they were very courteous and helpful. Leinani Walton
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 6 Mar 2024
Hi Robert, Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Natalie #Team6

8/10 Good

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 6 Mar 2024
Hi Nathaniel, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Natalie #Team6

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, amenities
hated it!!!
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 29 Feb 2024
Hi Danielle,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

10/10 Excellent

Lennain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 29 Feb 2024
Hi Lennain,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

walter

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was nice
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 29 Feb 2024
Hi WalterThanks for your review, we really appreciate the support. Lilith#Team6

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities
Took 5 hours and multiple calls to get fresh towels on the first day and didn’t get them at all on the second day until I went to the office myself
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 29 Feb 2024
Hi Chris,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

4/10 Poor

Claus

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was tiered. Absolutely no appliances, no fridge no microwave no coffee machine.Bed was very worn and very soft
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 29 Feb 2024
Hi ClausWe appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

10/10 Excellent

walter

Stayed 6 nights in Feb 2024

4/10 Poor

Ajithprasad

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 23 Feb 2024
Hi Traveler,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Natalie#Team6

2/10 Terrible

Erica

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 23 Feb 2024
Hi Erica, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Natalie#Team6

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Jeannette is an excellent customer service.
Stayed 2 nights in Jan 2024

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Eugene,Thank you for the perfect rating!Lilith#Team6