Huilo-Huilo Biological Reserve Holidays

We stayed at Westgate Resort for only one night, but we will definitely return. The rooms were clean and the beds were very comfortable. Although we didn’t use the pool it looked lovely from our East Tower, 16th floor room. The gaming floor kept us entertained for many hours, and the payouts were decent. The Cubano sandwich served at the after midnight eatery across from the gift shop was delicious, and I would highly recommend it if you stay out after the other dining has closed.

The room has definitely seen better days. There were rips in the carpet, stains on the sheets, stains on the chair and the bathroom could have used a deep clean. Bathroom mirror was actually scary. All service was outstanding with the exception of the front desk.

5 star amenities but not ( star service. Late room cleans. Thin walls. Can’t get service by the pool need to order on app and collect from restaurant. Very strange

Service was wonderful. Not desire unfulfilled.

The express check-in was easy to use and I was able to check in early (for a fee). The room was clean, the bed was comfortable. My only issue was that the bathroom did not have a receptacle to plug in a hair dryer or flat iron.