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"The pool was beautiful but not heated so we couldn’t swim in it. There are lots of chairs to sun bathe in. We were able to safely walk to many markets, plazas and restaurants within 10-15 minutes walk from the hotel. "

"Excellent location, great friendly staff, very clean, updated rooms, very good breakfast buffet. "

"The location was great, right on the Paseo. The hotel was generally clean. We were given a wheelchair accessible bathroom, which we had requested, and that was helpful. Unfortunately, the water never got hot and the shower flooded the bathroom. The cafe downstairs did have excellent croissants, though. "

"This stay was the highlight of our stay in the Merida area! We truly enjoyed all aspects of our stay. "

"Great location. Very, very poorly equipped kitchen. Not even a pot, only fry pan with a laddle no spatula. Drinking water not supplied. Hot water and wifi sporadic. Not fabulous, but ok."

"Pros: strong WIFI, plenty of English and Espanol tv channels, hot water in shower/faucet, good size fitness centre and selections of machines/equipment, nice pool, lime/cucumber iced water for guests in lobby, super quick check out, very accommodating housekeeper, quick response to replace bathroom burnt out light bulb Cons: no refillable drinking water station but only plastic bottled water, check in before 3pm (I arrived at 2pm) not possible, got my room 25 mins after 3pm and no explanation or apology given, breakfast buffet not interesting"

"What stood out for me is that this was the fastest check-in I have ever done in my life, and I have travelled to quite a few places"

"Great hotel"

"Excelente "