Bar (on property)

Reviews of Cubanito Ibiza

4 out of 5
Cubanito Ibiza
8 Carretera de Cala Gracio, Sant Antoni de Portmany, IBZ

Reviews

8.4

Very good

Rating 10 - Excellent. 24 out of 45 reviews" "
Rating 8 - Good. 11 out of 45 reviews" "
Rating 6 - Okay. 5 out of 45 reviews" "
Rating 4 - Poor. 2 out of 45 reviews" "
Rating 2 - Terrible. 3 out of 45 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Arielle, london

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
lovely hotel away from the San Antonio madness, food and drink not cheap but facilities great and beautiful sunset on the roof
Stayed 3 nights in Apr 2024
Response from Cubanito Ibiza on 26 Apr 2024
thank you very much for your kind words, it makes us happy to know that you had a nice stay with us!Thank you for appreciating the facilities and the wonderful sunset views we have, thet thruth is that it's really amazing! We are sorry to hear that you founf the food and drink overpriced, we will take note of your appreciation review and let the department know so that we can always improve.We hope to have the opportunity to welcome you back for another enjoyable stay at Cubanito Ibiza. Thank you for choosing us!

10/10 Excellent

Rebecca

Stayed 3 nights in Aug 2023
Response from Cubanito Ibiza on 25 Sept 2023
Thank you very much for leaving such a high rating regarding your stay. We are delighted to know that you have such a great experience with us. We will be happy to welcome you in the future to make your stay as wonderful as your last one!

10/10 Excellent

Elaine

Liked: Amenities
Great location for Cala Gracio beach. Lovely suites but storage could be better.
Stayed 4 nights in Aug 2023
Response from Cubanito Ibiza on 27 Aug 2023
It sounds like you had a wonderful experience at Cubanito Ibiza, especially considering its great location near Cala Gracio beach. The fact that you found the suites to be lovely is certainly a positive note. However, your suggestion about improving storage is valuable feedback.Thank you for sharing your thoughts; your feedback can be quite helpful for both future guests and the hotel management to make necessary improvements. Cubanito Ibiza.

2/10 Terrible

Victoria

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Don’t stay in a triple room here! Look elsewhere
The triple room is not a triple so do not pay the extra that they charge! The third bed is basically a hard mattress in the middle of the room. No headrest or bedside table etc There are no facilities for a third person within the room such as the stools, chairs, plug sockets etc. No bedding, you have to ask for it and then put it on yourself when you arrive. If you still only paid the price for a double room then it wouldn’t be too bad but the extra cost is senseless as it’s not justified.
Stayed 4 nights in Sep 2022
Response from Noelia - Cubanito Staff on 20 Sept 2022
Greetings from Cubanito! First of all, thank you for taking the time to share your impressions with us. As we told you during your stay and as you can see in our extranet photos, the structure of the rooms of three stands out for having a sofa bed to accommodate a third person. Regarding the bedding, as it is a seasonal hotel we do not leave blankets in the rooms, but whenever you asked for them, we provided to you... We are sorry to hear that it was not the ideal experience, but we hope that you will give us a chance in the future to serve you better.Best regards,

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Certainly will return, thank yiu cubanito
Amazing hotel, lots of cool gadgets packed into our suite, staff so helpful and always happy to help and greeting people with lovely smiles. The pool and rooftop are excellent, like an oasis in ibiza. We liked that we could still walk into the bay and san antonio but that we were tucked away from the party noise, would definitely stay again
Stayed 4 nights in Aug 2022

10/10 Excellent

Emalia

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The hotel itself it absolutely stunning. Something out of a 50’s Havana. The rooftop, the pool, the aesthetics and atmosphere all fabulous. Adored our balcony and view. We loved the receptionist Gabby, she deserves a raise and all the praise. Location could not have been faulted. Walked to pretty much everywhere we wanted to go. Literally only thing I would say is that it wasn’t always hot at night so I think the option for more bedding would have been preferable as there was also a draft and a bad smell that came from the shower drain. I’m not going to cry about it though as it was an amazing holiday. Thank you.
Stayed 5 nights in May 2022
Response from Marika Destrini Reception Manager on 22 Jun 2022
Dear Emalia, thank you for taking the time to share your feedback with us. We are delighted to hear how much you enjoyed your stay! We are glad to read that you appreciated the little touches and recognized the finer details that makes our Hotel a unique place where to stay in Ibiza. We are also pleased to know that you found our location convenient to have a relaxing stay. We are happy to share your comments with Gaby and we're sure that your kind words will be an incentive for us to keep improving and deliver exceptional service to our guests. Needless to say, it will be a pleasure to welcome you back and to make your experience even better!

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Nice hotel but lacking in quality
Hotel itself was quite unique for Ibiza (Art Deco) and friendly helpful staff. However, our trip was overshadowed by a few things: - Room was not cleaned on the first day! Rather surprising. - Breakfast was not the best!
Stayed 3 nights in Sep 2021
Response from Marika Destrini - Front Desk Manager on 11 Oct 2021
Blissful greetings from Ibiza! Thank you for taking the time to share your feedback with us. We are happy to read that you appreciated the design of the hotel and all the little details that contribute to the overall comfort. We highly value your feedback with regards of the cleanliness in the room and we regret to hear that our breakfast did not meet your expectation. Once again thank you for your comments and we are hoping to welcome you back soon.

2/10 Terrible

Edna

Stayed 4 nights in Jul 2021

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Style over substance...
The hotel looks great and the concept is a good one but there are many things that are wrong with this hotel. There’s not enough clothes storage in the rooms and no sound proofing so the rooms are really loud. Around the pool the loud music being played competes with guests wanting to listen to their own. We were told we had to use the hotel towels around the pool when other guests were using their own...what’s the point of that? The info said Room Service was available 11am to 11pm but at 9.30pm we were told Room Service wasn’t no longer available. The food and drink options need to be more extensive. On the plus side, it’s clean, there’s lot of parking and the staff on reception were really friendly. It’s also far enough from the craziness of San An but close enough to walk to for a night out.
Stayed 8 nights in Sep 2019
Response from Marika Destrini - Reception manager on 23 Sept 2019
Warm greetings from Ibiza! Overall, constructive guest reviews do help us for monitoring and improving our service standards. Thank you for taking the time to share your recent stays experience. We regret that we were unable to meet your expectations on this visit. We also regret that our property didn't entirely meet your expectations, but we assure you that step by step we are continuously renovating our rooms. We also appreciate your valuable feedback which regards to the dining experience at the pool and will work to improve it with our team to create an even better experience for our guests. We have taken your feedback into consideration and action is taken to avoid any future situations like this happening again. Our staff here is a constant source of pride to us and great ambassadors for the hotel - your comments will be shared with them. Should you give us a second chance we will do our utmost for your comfortable stay. Marika Destrini Reception Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Marika Destrini - Reception Manager on 13 Sept 2019
Blissful greetings from Ibiza! Thank you very much for leaving such a lovely review. We hope to see you soon ! Marika Destrini Reception Manager

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019
Response from Marika Destrini - Reception Manager on 12 Sept 2019
Thank you so much for your positive feedback from your recent stay with us.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Full time f character and great staff who live working there
Stayed 2 nights in Sep 2019
Response from Marika Destrini - Reception Manager on 12 Sept 2019
It sounds like you had an idyllic stay - the kind we could all do with from time to time. Thank you so much for such great review and we are all smiles for such a compliment and thanks for our work. We are looking forward for your next visit. Marika Destrini Reception Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely hotel, the decor and design feels very special. All staff were very welcoming. Some small issues need addressing to make the hotel really match the extravagance of the theme - kitchen not properly equipped even for making a light breakfast - only one set of cutlery and nothing to wash up with, coffee and tea wasn’t replaced. Functioning shower room for guests after check out. Rooms were very comfy with great beds, kept very clean daily. I never once heard any noise through the night which can be difficult to find in Ibiza!
Stayed 6 nights in Aug 2019
Response from Marika Destrini - Reception Manager on 8 Sept 2019
Blissful greetings from Ibiza! Thank you for sharing your review of your recent stay with us. We are delighted to learn that the effort we make in taking care of every detail and in focusing on the service contributed to make your stay unforgettable. We love to be informed that your stay was comfortable and we would be pleased to be your first choice again whenever you need a home in Ibiza whenever you are in the island. Marika Destrini Reception Manager

6/10 Okay

Faye

Travelled with group
Liked: Cleanliness
All frills, no knickers. Style over substance.
All style no substance. A huge list of complaints and only a few positives. The hotel looks lovely but in reality it’s missing a lot. Hardly any storage in the room for clothes, suitcases etc. No tea, coffee or sugar provided which should be for the price. Balcony wasnt cleaned at all throughout our stay. For some reason they kept the toilet paper to a minimum, had to ask for replacement rolls several times as cleaners didn’t leave any when cleaning. Had to ask for sheets to be changed after 4 nights stay as we were there for a week. Most of the staff were very pleasant, however one waitress by the pool was so rude to us. We had a friend visit us at the hotel and she was told she couldn’t feed her daughter whilst there as children aren’t allowed. This wouldn’t of been an issue but later that day the pool staff welcomed a Spanish family they all clearly knew with a baby that was crying for over an hour by the pool. I have no complaints about the child crying however it can’t be one rule for one and one for another. Esp when the child with us was sitting quietly when she was asked to leave. The biggest let down is they didn’t have anywhere to change or shower after check out. We had to change in the corridor next to reception. On the positives it’s a great location and it looks good on pictures. If your after the perfect insta pic, this place is for you. If you actually want a nice place to stay, there is much better available in Ibiza for a lot cheaper.
Stayed 7 nights in Aug 2019
Response from Marika Destrini - Reception Manager on 30 Aug 2019
Overall, constructive guest reviews do help us for monitoring and improving our service standards. Thank you for your feedback in regards to your stay and all our sincere apologies that you were disappointed with your stay. Our aim is to provide our guests the highest standards of quality and we regret to hear that your expectations were not met. We regret that our property didn't entirely meet your expectations, but we assure you that step by step we are continuously renovating our rooms. So sorry to see that you were unhappy with the cleanliness in your room. Regrettably, we cannot undo your experiences, but you can be assured that we have evaluated your issues and will carefully check where and why we have failed and we will take corrective actions to avoid it in the future. Marika Destrini Reception Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cubanito! Love the style of this place! Everything was so clean and perfect! The pool is small but it’s perfect for a small boutique hotel. Could maybe do with some more loungers as you had to time it right in the morning if you wanted to chill by the pool. Cocktails were lovely and the whole vibe of the hotel was great! Also really good location as it’s further out from the madness but walking distance from Cala Gracioneta, a small beautiful local beach. Will definitely stay again as it was even better than our expectations
Stayed 5 nights in Jul 2019
Response from Marika Destrini - Reception Manager on 13 Aug 2019
What a kind headline! We love it! Thank you so much for such great review and we are all smiles for such a compliment and thanks for our work. We are pleased to hear that you enjoy the comfort of our hotel, including the cleanliness, the genuinely friendly staff, the well maintained common areas, rooms and our delicious cocktails on the rooftop. We are extremely honoured to be your new favorite hotel in Ibiza and sincerely hope to see you again very soon at Cubanito Ibiza Suites! Marika Destrini Reception Manager

10/10 Excellent

MIchelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Marika Destrini - Reception Manager on 29 Jul 2019
What a kind headline! We love it! Thank you for being our guest and for letting us know your impressions. We would love to be at your disposal again in the not too distant future! Marika Destrini Reception Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at Cubanito, everything was amazing we had a great time. It’s only 1 minute from a mini supermarket for snacks and stuff. Taxi into the busy harbour area, and the strip etc was only about €7 to €10 from Cubanito. We noticed when leaving they also had boat rides into San Antonio at the end of the road. We personally found our room not bright enough when getting ready, and the hotels breakfast option was pricey for what was on offer: cereal, toast, cold meat, pastries. I Wouldn’t bother! Staff are lovely though. They also lock your suitcase away after checking out if you want to hang around. Will 100% recommended! Was a beautiful hotel and very relaxed vibes :)
Stayed 3 nights in Jul 2019
Response from Marika Destrini - Reception Manager on 28 Jul 2019
What a kind headline! We love it! Thank you very much for taking so much time to write your detailed review. It appears you enjoyed all the best aspects of the Cubanito Ibiza Suites and its environs, not to mention our renowned level of hospitality. It was great to learn that you loved every single detail that makes our hotel a unique place where to be pampered in Ibiza. We are pleased indeed to could meet and exceed your expectations and we thank you for your patronage. Marika Destrini Reception Manager

8/10 Good

Maria

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2019
Response from Marika Destrini - Reception Manager on 25 Jul 2019
Thank you so much for your feedback. We are waiting for your next stay.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Marika Destrini-reception manager on 23 Jul 2019
What a kind feedback! We love it! We are very happy you had a wonderful stay with us! Waiting with pleasure for your next stay.

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jul 2019
Response from Marika Destrini - Reception Manager on 19 Jul 2019
Blissful greetings from Ibiza! Thank you for sharing your review of your recent stay with us. We really hope to have the pleasure of welcoming you back soon! Marika Destrini Reception Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2019
Response from Marika Destrini - Reception Manager on 20 Jun 2019
Thank you very much for your stay with us and for sharing with us your impressions.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
We stayed for 7 nights and thought the hotel was great, but we had a few issues whilst we were there. The AC didn't work for our entire stay even after reporting it 3 times to reception. Our room was never cleaned properly, the first day it wasn't cleaned at all, and after that they didn't give us new towels are toilet roll, we had to go and ask reception. Apart from that, we had a great stay and the hotel was lovely, its shame those issues let it down.
Stayed 7 nights in May 2019
Response from Marika Destrini - Reception Manager on 20 Jun 2019
Blissful greetings from Ibiza! Thank you for taking the time to share your feedback with us. It was great to learn that you loved every single detail that makes our hotel a unique place where to be pampered in Ibiza. We apologise about the AC issue in your room and we have taken this into account for rectification. We also regret that the standards of our housekeeping service made you so disappointed. We have taken your feedback into consideration and action is taken to avoid any future situations like this happening again. Should you give us a second chance we will do our utmost for your comfortable stay.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quirky little hotel. Close to the main restaurants and bars but still quiet. Staff were helpful and friendly. Small problem with the water supply not working one night/morning and so showers/toilets/taps not working but I think this was a wider area problem and not directly down to the hotel.
Stayed 3 nights in Jun 2019
Response from Marika Destrini- Reception Manager on 20 Jun 2019
Warm greetings from Ibiza! We are glad to read that you appreciated the little touches and recognized the finer details that makes our Hotel a unique place where to stay in Ibiza. The Team is grateful for your recognition of their service and efforts and your kind words give us more motivation in delighting our guests. We apologise about the water issue in your room and we have taken this into account for rectification,but was caused by problems with the work from the area. We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

claire, united kindom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, lovely staff and great location
This hotel is a hidden gem. The design and atmosphere is so chilled out, you also get to hop in between the other hotels part of the chain. This one is by far the most amazing
Stayed 6 nights in Sep 2018
Response from Cubanito Team. on 10 Sept 2018
Greetings from Cubanito! Thank you for your kind words and for taking the time to share your experience! There is nothing more satisfying than knowing that we were able to deliver the highest quality service for the guest during their stay. Whenever Ibiza calls you back - please let us be your home on the island!

6/10 Okay

Verified traveller

Transferred to another hotel
Went there for one night. Due to problems with room, I was booked into another hotel
Stayed 1 night in Aug 2018
Response from Cubanito Team. on 19 Sept 2018
Hello, As it is an anonymous comment we can not recognize your reservation to assess your case, in any case you can contact us at cubanito@concepthotelgroup.es Thank you very much.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cuban vibes!
Good Cuban themed hotel with small pool and nighttime rooftop bar. We’ll stock minibar. Weak shower.
Stayed 2 nights in Jul 2018
Response from Jose Serrano on 31 Jul 2018
Dear David, First of all thank you for sharing your review. It is important to us to know our guests thoughts. We are glad you enjoyed the unique cuban style of our hotel. Also, we are thrilled you had a great time at the most caribbean pool and rooftop of the island. We already solved the weak shower issue, thank you for letting us know. We hope the good vibes from Cubanito bring you back soon! Cubanito Team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel!
The rooms were stunning, spacious comfy and very clean. The staff were eager to help and arranged a surprise bottle of champagne on arrival after letting them know it was my partners birthday. Poolside beds were really comfy and bonus of hotel towels provided to use in and out of the hotel. Very close to a lovely little beach and ten minute walk to bars and restaurants and cafe mambo. Would definitely recommend!
Stayed 3 nights in Jul 2018
Response from Cubanito Team on 25 Jul 2018
Greetings from Cubantio! What a pleasure read your review about your recent stay! We always work to make our guest experience at Cubanito something unique, and we can´t be more happy you enjoyed your partners birthday with us. Also, Cubanito is perfectly located near Cala Gració and as you mention walking distance to the sunset strip. Please do not wait too long to visit us again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Cubanito Team. on 1 Jun 2018
Thank you for your wonderful review. We look forward for your next visit to Cubanito!

10/10 Excellent

Sofie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prachtige stijl
Heel mooi hotel, de stijl wordt overal doorgetrokken. Heel vriendelijke mensen aan de receptie
Stayed 4 nights in Jun 2022
Response from Marika Destrini Reception Manager on 22 Jun 2022
Dear Sofie, knowing our guest's experiences and impressions is really important for us and we thank you very much for letting us know. We are pleased you enjoyed your stay with us. We are happy to read that you appreciated the design of the hotel and all the little details that contribute to the overall comfort. We are also pleased to hear that you appreciated our staff’ hospitality and we will be more than glad to share your kind notes to the Team. We hope to welcome you back again for another relaxing and memorable stay in the near future.

8/10 Good

Annick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars - amazing experience.
Impecable! Volveria cada vez que voy a iBIZA. Really great place to stay.
Stayed 2 nights in Jun 2021
Response from Marika Destrini Reception Manager on 6 Jul 2021
Saludos felices de Ibiza! La comodidad y la satisfacción de nuestros huéspedes han sido siempre nuestra prioridad. Esperamos poder darle la bienvenida en un futuro cercano.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Marika Destrini - Reception manager on 4 Oct 2019
Blissful greetings from Ibiza! Thank you so much for your positive feedback from your recent stay with us. We are looking forward to welcoming you back for another pleasant holiday in the near future. Marika Destrini Reception Manager

10/10 Excellent

Jelena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Marika Destrini - Reception Manager on 12 Sept 2019
What a kind review - it shows us that you enjoyed your stay very much and we have done a good job. See you soon for another stay with us! Marika Destrini Reception Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Marika Destrini - Reception Manager on 19 Aug 2019
We are pleased indeed to having pleased you! See you soon. Marika Destrini Reception Manager

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Marika Destrini - Reception Manager on 15 Aug 2019
Thank you for this wonderful review, we look forward to your future stay.

8/10 Good

Helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Empfehlenswert
Super aesthetisch, allerdings war unser Zimmer sehr dunkel. Der Pool war relativ klein, was aber kein Problem darstellte, weil man auch Zugang zu anderen Hotels der Kette hat, dessen Pools um einiges größer und komfortabler waren. Die Lage des Hotels lässt leider zu wünschen übrig, da eine Taxifahrt oder ein 20- minütiger Spaziergang zur Bushaltestelle von San Antonio nötig sind, um zum einen zu den Discobussen zu kommen oder auch weiter entferntere Teile der Insel zu entdecken. Der Service war super freundlich und verlässlich.
Stayed 4 nights in Jul 2019
Response from Marika Destrini - Reception Manager on 28 Jul 2019
Greetings from Cubanito Ibiza Suites! Thank you for being our guest and for letting us know your impressions. We regret to hear that your room did not meet your expectations, kindly visit our website to have some more room options to choose from for your next visit. We regret to hear that the San Antonio area did not meet your expectation. The Team is grateful for your recognition of their service and efforts and your kind words give us more motivation in delighting our guests. Thank you once again for your valuable feedback and we sincerely hope that you will give us another opportunity to serve you better in the future. Marika Destrini Reception Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prachtig hotel en ontzettend vriendelijk personeel. Een verademing ten opzichte van t hotel waar we de eerste dagen verbleven. Het ontbijt was lekker en in gezellige sfeer in de tuin. Wat betreft inrichting was er aan elk hotel gedacht om het zo Cubaans mogelijk te maken. We komen hier graag nog eens terug.
Stayed 3 nights in Jul 2019
Response from Marika Destrini - Reception Manager on 12 Jul 2019
Blissful greetings from Ibiza! Thank you for taking the time to share such a lovely and detailed review. Reading your feedback, there is nothing more than satisfy us to hear that we were able to exceed your expectation. We are happy to read that you appreciated the design of the hotel and all the little details that contribute to the overall comfort. We are also pleased to hear that you enjoyed a refreshing breakfast every morning. It gives us pleasure to know that you consider the Cubanito Ibiza suites as your second home and thank you for your loyalty and returning back continuously. Marika Destrini Reception Manager

8/10 Good

Nadia

Liked: Property conditions & facilities, room comfort
A perfectionner
Hôtel original mais le service est moyen. La propreté de la chambre à revoir. Le roof top est sympas. Personnel non chaland surtout à la réception. Musique trop forte en continu. Dommage le concept est novateur mais le service ne suit pas.
Stayed 2 nights in Jun 2019
Response from Marika Destrini - Reception Manager on 20 Jun 2019
Thank you for your kind and detailed review! We are happy to read that you appreciated the design of the hotel and all the little details that contribute to the overall comfort. We regret to hear the shortfalls in regards to the housekeeping service in your room. This is certainly not acceptable and not our standard. Please be rest assured that it is extremely rare that we receive any complaints about our staff members. Having said that we will ensure that the other guests do not have any similar issues. Once again thank you for your feedback and we do sincerely hope that you will visit us again in the near future.

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Great hotel if you are in your 20’s and want to party. Walls are paper thin, did not have hot water in the morning and had to call reception at 2:00 because there was a party next door...
Stayed 2 nights in Oct 2018
Response from Jose Serrano on 17 Oct 2018
Dear guest, First of all thank you for staying with us and taking the time to write a review. We appreciate any feedback from our guests. We would like to apologize for the issue with the hot water and the noise from the other guests. We can´t undo your experience, but be sure we always work to provide the best service to any of our clients. If you decide to come back anytime, we can promise your experience will be totally different. Again, thank you for letting us know your thoughts about your stay. Kind regards, Jose Serrano

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Cubanito Team. on 24 Sept 2018
Warm greetings from Ibiza! Thank you for your kind words and for taking the time to share your experience. We really hope to have the pleasure of welcoming you back soon!

6/10 Okay

Jérémie, Paris

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Bad surprise
Positive Swimming pool facilities Sunset view from the rooftop Déco retro style free late check out at 1pm Négative Room 307 : near to elevator, very noisy when someone walk on the corridor, trouble with the bed lamp, dirty inside the kettle, a huge block of ice in the freezer, ants on the floor, A/C on the face when you try to sleep, bed is not confortable and lack of chair/table (basic for a room, we had to put our stuff on the floor)
Stayed 1 night in Sep 2018
Response from Cubanito Team. on 24 Sept 2018
Thank you for sharing your feedback. As you know, your comments have been extremely useful to us to adjust our service and make sure to guarantee the best experience to our discerning guests. We are happy to read that you appreciated the design of the hotel and all the little details that contribute to the overall comfort. Please accept our apologies for the shortfalls in service you experienced and we have shared your comments with the team to ensure that our usual high standards of service are maintained. We regret to hear the shortfalls on the service from Housekeeping and the noise you experienced during your stay. Once again thank you for your feedback and we do sincerely hope that you will visit us again in the near future.

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo ma costoso
Hotel perfetto, stile particolare. Bella camera spaziosa e pulita
Stayed 3 nights in Jul 2018
Response from Jose Serrano on 21 Aug 2018
Che grande piacere nel leggere il tuo commento cosi positivo. Grazie mille per questa eccellente critica, siamo molto felici di tale elogio e la gratitudine per il nostro lavoro. Ci auguriamo di poter accogliervi in un futuro non troppo lontano.

6/10 Okay

Roger

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel sehr schön im Cuba Style renoviert, ABER...
Sehr gelungenes Konzept, ABER: rooftop bar schliesst punkt 11 uhr, danach keine Drinks mehr im Hotel erhältlich! Mangelhafte Ausstattung der Zimmer mit zB zuwenig Duschgel, keine Aschenbecher auf Balkons sodass obere Stockwerke die Zigaretten auf unseren Balkon runter schmissen...
Stayed 3 nights in Aug 2018
Response from Cubanito Team on 10 Aug 2018
Vielen Dank, dass Sie sich die Zeit genommen haben , um ueber ihre juengste Erfahrung im Cubanito zu schreiben.Es freut uns zu hoehren,dass Ihnen das Konzept von unserem Hotel gefallen hat. Wir bemuehen un sum jedes Detail,um eine einzigartige Atmosphaere in jedem unserer Hotels. Wenn unsere Rooftop Bar geschlossen ist , koennen Sie Drinks an unserer Lobby Bar bestellen ,da sie 24 Stunden geoeffnet ist. Alle unsere Terrassen sind mit Aschenbechern ausgestattet, wir bedauern ,dass die Gaeste oben ,sie nicht benutzt haben.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto e insuperable
Experiencia increíble e insuperable! Superando todas las expectativas que podía imaginar. Todos los detalles cuidados al milímetro, habitaciones cómodas y muy hermosas con todo tipo de detalles Voy a repetir y es visita obligada. El personal es muy atento y profesional siempre dispuestos a ayudar
Stayed 1 night in Jun 2018
Response from Cubanito Team. on 6 Jul 2018
Que bolá asere! Antes de nada agradecerle que se haya tomado su tiempo en comentar con nosotros y con futuros huéspedes su reciente experiencia. Nos encanta leer que ha podido disfrutar de todos los detalles que ofrece Cubanito Ibiza Suites y que nuestro personal estuvo a la altura del servicio de calidad por el que somos conocidos. Por favor no dude en volver pronto para repetir todo uno vez más. Cubanito Team.