Good morning, I am the receptionist and manager of the hotel, sorry for the inconvenience but I do not consider myself racist since our employees are of various nationalities without any problem.The problem with you was when one morning you went downstairs and wanted to have the room ready for 1:00 p.m. and it still wasn't, although we did it quickly, then you complained about the smell of tobacco and you were the first to smoke in the room, you booked an individual and a gentleman went up, something that is prohibited and we did not tell him anything, avoiding problems, you ask us for a refund of the entire stay the penultimate night before leaving when you had not complained during your stay. When he saw that we were not going to make the return, he got angry and disrespected me several times, insulted me and called me a racist.I'm still waiting for the police who said they were going to call, maybe they would have helped them find another establishment.He threatened me several times by giving me a bad comment, there it is, thank you.Madam, I remind you that hotel customers must also behave politely, not only we must be correct.I also tax myself all the time with my mobile, I think it is not legalI'm sorry if you didn't have a good stay but you weren't up to the standard of the hotel either

Thank you very much, see you next time